Craig Haselden-Davies

HR Service Delivery Lead - Europe & Middle East | HR Shared Services | Lean Six Sigma

Bracknell, England, United Kingdom

About

With over 9 years of experience in Talent Acquisition Operations, I now spearhead TA efforts as the Group Manager at Avanade, a role I've grown into since July 2021, being promoted in December 2022. My journey at Avanade began as the TA Operations Lead for Europe, a testament to my proficiency in our strategic Operational support and my commitment to upholding Service-Level Agreements. A Lean Six Sigma Yellow and Green Belt holder, I excel in strategy implementation that aligns with our corporate mission. Our team's success is built on a foundation of hard work, collaborative effort & listening. I take pride in leading the Operations Leads in APAC & North America, contributing to a culture that values precision and growth. Over the last 18 months, I have strategically built our Offshore (Shared Services) support from 2 resources Europe focused, to 11 resources supporting the TA team Globally reducing the administrative tasks from our Leaders to support their growth within the organisation.

Experience

  • HR Service Delivery Lead - Europe & Middle East (Supporting Avanade) at Accenture
    May 2025 - Present · 1 yr 3 mos

  • Avanade (London, England, United Kingdom)
    • Group Manager - TA Operations Lead Europe & Middle East
      Dec 2022 - Jul 2025 · 2 yrs 8 mos

      o Manage Global TA Reporting via using PowerBI & ATS, collaborating with IT & Data Services teams across the globe to evolve this and provide actionable data to our Executive team. o Led our Shared Services European TA Services & Sourcing Teams from July 2021-2023 o Manage the European & Global Talent Acquisition budget. o Own LinkedIn & other Global vendor relationships. o Built a team offshore to support Global Operations, bringing consistency and standard across Talent Acquisition. o Support and drive the implementation of the new ATS system in April 2024.

    • TA Operations Lead - Europe
      Jul 2021 - Dec 2022 · 1 yr 6 mos

  • Global Recruitment Operations Lead (SDL Acquired) at RWS Group
    Mar 2021 - Jul 2021 · 5 mos

  • Global Recruitment Operations Lead at SDL plc
    Apr 2018 - Apr 2021 · 3 yrs 1 mo

    Key Deliverables: o Manage all systems globally for Talent Acquisition (ATS, LinkedIn, Job boards, Glassdoor, Facebook, Xing, PSL) o Increase automation in the recruitment process to drive down time to hire & increase brand awareness. o Enhance the candidate experience o Liaising with hiring managers and Executives to deliver the best candidates promptly. o Globalize all processes and reduce the issue of different policies for different countries where possible. o Data analytics for Executive and HR Directors o Headcount Forecasting o Budget Planning

  • KPMG (4 yrs 4 mos)
    • Assistant Manager - Recruitment Operations - Shared Services
      Sep 2016 - Apr 2018 · 1 yr 8 mos

      Key Deliverables: o Performance Manager o Process improvement for Experienced Hire Recruitment in KPMG o Relationship building with key stakeholders Internationally o Annual Promotion project implementation – dividing my time between Canary Wharf & Watford o Coaching/training/education the team & wider firm on recruitment

    • Senior HR Assistant
      Oct 2014 - Sep 2016 · 2 yrs

      Key Deliverables: o Deliver training programs for all new and existing team members o Senior point of contact for all escalations in the interview & Onboarding process o IT access Approvals o Providing SAP support for our KPMG India team, KGS.

    • HR Assistant
      Jan 2014 - Sep 2014 · 9 mos

      Key Deliverables: o Manage the interview & Onboarding process o A key member of the 360 and upward feedback Pilot and the main point of contact for the A-B Grades taking part in this.