Boise, Idaho, United States
I am a driven IT leader with a solid track record of success at Fortune 500 companies—Microsoft and Comcast—and proven ability to dramatically increase efficiency, decrease costs, and build strong teams. My actions consistently drive growth. My advanced technical background and excellent communication skills enable me to empower employees and help the tech and business domains collaborate seamlessly, increasing productivity while overcoming challenges. I have a keen ability to identify and resolve inefficiencies by implementing streamlined processes and best practices, resulting in frequent impact to the bottom line. Core Skills: • Project management and planning • Change management • Business continuity planning • Information technology strategy • Cost analysis • Data management and reporting • Team leadership • Process optimization • Agile methodology • Systems integration • Network administration • Jira | Confluence • System maintenance • Information security • TCP/IP | DHCP | DNS • System monitoring tools • Training and coaching • Policies and procedures
• Earned promotion from Headend Operations Director to manage IT team supporting macOS, Windows, and Linux laptops, desktops and virtual machines for ~300 software engineers and staff • Built solid team through training, coaching, and recruiting right candidates, turning initially poor-performing group into trusted resource for rest of company; increased internal client satisfaction score from ~50 to ~80 • Implemented IT ticket-tracking system using Jira, creating incident workflows and increasing effectiveness and operational efficiency of team through improved issue tracking, resolution times, and transparency • Executed 2 office moves for 100–300 employees, 2 expansions, and 2 acquisition onboardings, interfacing with stakeholders to design floor layouts for efficient operation; engineers’ work was never interrupted during move • Collaborated with executives and team leads to develop and execute strategic initiatives, improving developer efficiency; e.g., implemented desktop virtualization, saving physical hardware costs while improving security • Operated, monitored, and maintained internal systems, including networks, build systems, IT infrastructure, and development virtual machines, enabling engineers to operate at peak level through high uptime • Collaborated with executive management to determine annual capital and operational IT budgets; tracked and managed monthly expenditures, consistently staying within budget • Maintained security of internal environments using network and OS configurations and timely application of software upgrades and patches, keeping all environments breach-free and all data secure
• Promoted from Director of Tech Support to manage bicoastal headend support team of 8 that supported 300+ end users operating multiple cable television development environments, consistently resolving all issues • Designed, distributed, documented, and maintained core cable set-top and modem dev environments—including cable headends, CMTS, and video equipment—used by engineers in all 3 locations nationwide • Implemented cross-training of base functions for all team members, minimizing impact of inevitable absences; empowered team through training, coaching, and appropriate autonomy • Lead systems engineer on all cable-related infrastructure, including stand-alone servers, VMs, storage, networking, and video transmission equipment • Collaborated with software engineers in troubleshooting software and hardware issues
• Oversaw 5 highly effective technical team members to provide support for interactive TV applications for various MSOs (multiple system operators) in several markets • Managed off-site, cloud-based data center that hosted production-facing application servers, maintaining uptime resilience and security of applications
• Designed and integrated cable environments for development and testing of interactive TV applications
• Acted as technical environment expert in supporting trade shows and executive demos of Microsoft and WebTV television hardware and software applications