Pearland, Texas, United States
Manage, develop, and mentor a team of 35+ customer service representatives and plant support staff in order to cash transactions.
Responsible for the negotiation of ocean freight and inspection services contracts valued at approximately $127MM per year.
Managed, developed, and mentored a team of 6 inventory planners and 7 export customer service reps both in inventory management and order to cash transactions.
Ensured High Density Polyethylene production was transferred to supply points to meet customer demands and communicated production issues to regional distribution centers nationwide.
Assisted customers via email and phone with container tracking and tracing, rates, and problem resolution.