North York, Ontario, Canada
10 years of experience in the social services field. I have demonstrated ability to successfully launch, direct and manage small to large scale programs by performing management functions such as, planning, scheduling and organizing to ensure the effectiveness of each program. Proven ability to maintaining client confidentiality and office procedures. Sound understanding of diverse communities and ethics & professional conduct. Demonstrated skills working with Microsoft Office Suite including Windows 7 and Outlook. Strong understanding of building community partnerships. Proven ability to work in high risk environments and commitment to ongoing learning and continuous improvement to support staff. Strong understanding of diverse communities; including 2SLGBTQ+ community/ trans- positive, intersex, senior, youth and homeless population.
• Responsible for 225 single male and female homeless clients facing multiple barriers • Managed a team of 30 full-time staff and 6 site supervisors, combination of full-time/ part-time, relief workers and weekend contracts. Maintained/ create monthly site schedule • Managed a nonunionized & unionized workforce adhering the Collective Agreement • Develop and implement programs focused on the optimization and continuous improvement of the performances • Manage employee performance and perform necessary administrative duties such as vacation planning, timekeeping, supply orders, performance reviews, ice tools, Monthly status etc. • Responsible for opening and closing warming center 50 people during winter season • Completed monthly board report; includes site updates, accounting for intakes/ discharges and events with community partners • Maintained confidential client files and provided staff daily face-to-face/ on-call support • Processed and maintained urgent situations and referrals collaboratively with the City of Toronto, especially to the isolation/recovery programs. • Implementing and maintaining a system for collecting relevant statistics needed for evaluations, reports and funding proposals. • Responded to enquires, complaints and emergency situations involving clients • Maintained current knowledge of various community resources, legislation, programs and policies affecting clients • Maintained professional and healthy working relationships with community partners • Provided overall supervision of shelter staff, supervisors, caterers and cleaning staff • Demonstrated conflict management, de-escalation, and crisis management skills
• Responsible for 200 co-ed/ couples who are currently homeless facing multiple barriers • Supervised a nonunionized & unionized workforce adhering the Collective Agreement • Provided crisis counselling information and referrals on behalf of participants to various shelters and respites/ Managed building maintenance daily, placed work orders • Develop and implement programs focused on the optimization and continuous improvement of the performances • Manage employee performance and perform necessary administrative duties such as vacation planning, timekeeping, supply orders, performance reviews, ice tools, Monthly status logs, etc. • Implement and maintain a system for collecting relevant statistics needed for evaluations report and funding proposals i.e. ice tools, SMIS, broad reports, discharge reports, etc. • Prioritize and assign shift responsibilities and duties to team members • Provided ongoing support to staff and ensure quality/ professional work environment • Ensure that all documentation is completed to agency standards and conduct bi-weekly payroll/ scheduling • Maintained confidential client files and provided staff daily face-to-face/ on-call support • Maintained updated records for all client related matters and prepared correspondence and statistical information as per policies • Processed and maintained urgent situations and new referrals • Utilized community resources effectively to maximize the client’s independence and enhanced the client’s quality of life • Responded to enquires, complaints and emergency situations involving clients • Maintained current knowledge of various community resources, legislation, programs and policies affecting clients
• Provided support and encouragement to clients who facing multiple and complex barriers such as poverty, mental health, addiction, abuse, social isolation and homelessness • Provided daily professional assistance to co-ed respite (caseload of 35 to 60 clients) • Case managed daily in the Shelter Management Information System (SMIS) • Created individual case files and entered client’s data into pirouette • Completed applications and required forms on behalf of the clients • Calculated eligibility for subsidy and service based on application guidelines • Provided ongoing assessment, case coordination and monitored client's needs on a pre-determined basis • Worked collaboratively with Street to Homes, City of Toronto to ensure the transfer of casefiles and client information was accurately documented • Assessed client's functional and financial status to determine eligibility/ suitability • Documents as well as cross references information and provided advocacy on behalf of clients • Processed and maintained urgent housing matters and confidential client documents
• Providing daily professional assistants to vulnerable women ages 17+ suffering from concurrent/ mental health challenges • Maintained appropriate recordkeeping (charting daily/ data entry using PowerChart/ ICARE) • Perform room check and unit checks • Maintaining client confidentiality pertaining to hospital policy and procedures as well as the Ontario Mental Health Act • Advocating for client`s and ensuring they understand their rights as a person suffering from Mental Health (right to treatment, equality, understanding medication side-effects, confidentiality, client records etc.) • Exercised effective interpersonal skills when problem solving and/or providing peer mediation • Contribute to treatment plan and assessments of various client`s/ demonstrated high levels of sensitivity and diplomacy • Actively participate in improving quality of programs and services delivered • Transferred/ accommodate client`s to various treatments, day passes and appointments • Attend weekly community forums (wellness on the unit, peer mediation, Q&A, policies and procedures)
Administrative Support: Entered clients information after service orientation, into Salesforce system using Government document – Employment Ontario (EO) Registration forms Utilized software programs including Salesforce ETO and CAMS (Provincial Employment Database) • Facilitated pre-employment workshops, screen referrals for program and conduct intake assessments; to identify clients facing multi / complex barriers (systemic challenges) • Building and maintaining professional relationship with community partners; processing external/ internal referrals • Provide administrative assistance to management, job developers and partnering employers
Coordinated activities between Employment Ontario and Youth Programs, attending committee meetings and facilitating outreach within the community Administrative Support: Entered clients information after service orientation, into Salesforce system using Government document – Employment Ontario (EO) Registration forms Utilized software programs including Salesforce ETO and CAMS (Provincial Employment Database) Update clients information and organizing appointments, workshop and room bookings and follow-ups Facilitated workshops for Toronto Youth Job Corp Program (TYJC) including Life Skills, Advocacy, Communication and Skill Building Distributed project information to various departments by email Currently participating in various projects such as “Opening Doors To Your Future”, “Driftwood Community Job fair”, “Yorkdale Recruitment Event” and “Employment Connection” – Youth on Probation& Parole Assisted with production of project briefs and assisting with coordination of project events Ensured all commitments are met in accordance to the goals and objectives of the project
Processed all inquiries by phone, scanner, fax or email in relation to all company business Maintained confidential client records/invoice/record payments Facilitated appropriate referrals and access to services in the community Supported business and management team for non-profit organization Maintained customer profiles using Client/KidTrack and continually updated profile with current information and customer needs
Worked with individuals ages 13-21 Responsible for developing and facilitating group programs Developed monthly group activities such as budgeting, money management, community living Encouraged clients to participate in various activities/programs including peer connections, life skills, community activities, cooking programs, sisterhood program etc. Interacted and coached clients with developmental disabilities
Processed all inquiries by phone, scanner, fax or email in relation to company business Created legal documents/proofed legal agreements Submitted legal documents to various courts around Toronto Processed confidential documents pertaining to clients cases Practiced Immigration& Family Law