San Francisco, California, United States
Hi! I’m Courtney, it’s nice to meet you. I’ve spent the last 8+ years in retention marketing in the DTC e-commerce space with brands like Grüns, Brooklinen, Marlow Pillow, Jones Road, Palermo Body, and more. I’m passionate about marrying data-driven tactics with brand building and storytelling to create a more holistic retention program. At the end of the day, your retention program is more than just the emails you send — it’s the overall experience the customer has with your brand, start to finish. www.courtneyconway.com
Lead all things retention at Grüns, Nütrops, and Immün
Working with brands like Jones Road Beauty, Piccalio, and Billy Reid to improve their email and retention programs to keep customers coming back.
Leads all retention marketing strategies and tactics (email, SMS, direct mail, etc) to increase customer repeat rates and LTV. Includes email + sms strategy for new pillow brand, Marlow.
+ Helped their editorial team with producing content for their lifestyle blog The Good Guide. + Pitched stories ideas and produced stories from start to finish. + Produced product descriptions that are SEO friendly.