Courtney Abrams

Vendor E-Commerce Onboarding Specialist

Albany, New York Metropolitan Area

About

Experience

  • Rithum (3 yrs 3 mos)
    • Onboarding Specialist
      Nov 2025 - Present · 9 mos

    • Onboarding Support Associate
      May 2023 - Nov 2025 · 2 yrs 7 mos

  • Onboarding Support Associate at CommerceHub
    Dec 2022 - Present · 3 yrs 8 mos

  • SEFCU (4 yrs 3 mos)
    • Member Service Advisor
      Jul 2019 - Sep 2022 · 3 yrs 3 mos

      Qualified Retail Consumer Lender and Management Position: Demonstrates awareness of member expectations and strives to fulfill and exceed those expectations through “WOW” member service. Establishes, retains and deepens relationships with members and potential members. Acts as a member consultant in regards to financial services, consumer loans, problem resolution, financial education, and referrals. Supports SEFCU’s corporate culture.

    • Member Specialist
      Jul 2018 - Jul 2019 · 1 yr 1 mo

      Demonstrated awareness of member expectations and strove to fulfill and exceed those expectations through “WOW” member service. Built member loyalty through courtesy and friendliness. Performed transactions in a professional manner to build member confidence and trust. Resolved basic service issues or referred to appropriate employee to guarantee member satisfaction and retention. Supported SEFCU’s corporate culture.

  • Bank Teller at 1st National Bank of Scotia
    Apr 2016 - Jul 2018 · 2 yrs 4 mos

  • Student Ambassador at Erie Community College
    Jun 2013 - May 2014 · 1 yr

    Student Ambassadors are currently enrolled students serving as liaisons between fellow students and the community.  Ambassadors assist with Open House, Orientation, campus tours, and other events.