Greater Pittsburgh Region
Not every career goes according to plan - mine certainly didn't, and I wouldn't change a thing. I originally pursued Computer Information Systems, but nearly nine years in SaaS showed me that real expertise is built through experience. Working across data operations, project management, and client success, I discovered where I truly thrive: at the intersection of people, process, and problem-solving. What's carried me forward in every role is a genuine passion for the work, a talent for building trust with clients and colleagues, and the ability to communicate clearly across teams and stakeholders. I don't just join teams - I invest in them.
• Maintained strong client relationships through effective communication and personalized support. • Managed complex scheduling decisions to optimize service delivery and client satisfaction. • Successfully deescalated client concerns, ensuring retention and loyalty. • Conducted consultation calls to drive sales and educate clients on evolving service offerings.
• Led end-to-end projects for SaaS implementation, ensuring alignment with sales proposals and timelines. • Maintained comprehensive documentation and addressed issues throughout the project lifecycle. • Acted as a key liaison between clients and stakeholders, facilitating timely issue resolution. • Collaborated with engineering, mapping, sales, and executive teams to enhance project health and identify improvements.
• Leveraged advanced data-driven insights to assess project health and identify growth opportunities. • Managed technical implementations and complex SaaS workflows, utilizing my Computer Information Systems background. • Maintained project schedules and charts to optimize resource allocation and ensure efficient platform adoption across multiple projects. • Collaborated with GIS mapping and data technicians to identify blockers and enhance team understanding.
-Optimized front-end operations by providing seamless carry-out assistance and high-touch service to ensure a positive final point of contact for guests. -Upheld rigorous facility standards through a disciplined schedule of cleaning and maintenance, ensuring a safe and inviting environment for shoppers. -Managed parking lot logistics and cart recovery under diverse weather conditions to maintain a clear, hazard-free exterior and steady inventory flow. -Served as a subject matter expert on store layout, significantly reducing customer friction by providing precise navigation and efficient restocking.
• Mentored classmates on safety protocols and technical best practices, enhancing operational excellence. • Managed procurement and inventory of technical components, ensuring availability for lessons. • Maintained detailed technical documentation and version control for mechanical iterations and code updates. • Provided precise grading and data entry support for diverse student coursework, managing high-volume evaluations.