Miami-Fort Lauderdale Area
Technology has always been my language but relationships are what I’m fluent in. Over the course of my career, that combination has led me to a role I genuinely love: helping Managed Service Providers build stronger, safer businesses through the right cybersecurity solutions. As an MSP Account Executive, I partner with MSPs to cut through the noise of an ever evolving threat landscape and deliver strategies that actually move the needle, stronger defenses, leaner operations, and the confidence to scale without second guessing their security posture. I show up as a trusted advisor, not just a vendor. That means taking the time to understand each partner’s unique challenges, then building solutions around them, not the other way around. At its core, my work is about one thing: making it easier for MSPs to focus on serving their clients, knowing their security foundation is solid. Cybersecurity never stands still. Neither do I.
Driving MSP segment growth across assigned territory in close collaboration with Territory Account Managers, focused on expanding existing relationships while recruiting and enabling new partners. ▸ Partner Growth & Retention: Grow and retain MSP customer base through relationship development, portfolio expansion, and proactive account management. ▸ New Business Development: Follow up on assigned leads, qualify opportunities, negotiate, and close net-new deals to consistently achieve quarterly and annual revenue targets. ▸ Business Planning: Build and execute joint partner business plans with Territory AMs to ensure long-term, scalable success. ▸ Partner Enablement: Enable MSPs through cross-functional collaboration with Sales Engineering, Sales Support, and Professional Services across sales, product, and operational dimensions. ▸ Solution Selling: Deliver compelling product presentations that effectively position Bitdefender's security portfolio to partners and end customers. ▸ Pipeline Management: Own full sales cycle — pipeline development, forecasting, account planning, and quota attainment — maintaining 20+ outbound connections daily. ▸ Channel Collaboration: Foster best-practice sharing and teamwork to strengthen broader channel performance across the organization.
Drove customer loyalty and revenue growth by managing renewals, retention strategies, and client relationships, ensuring long-term satisfaction and business continuity. ▸ Client Acquisition & Retention: Successfully acquired and retained key clients by delivering tailored security solutions to address their unique challenges. ▸ Relationship Management: Built and nurtured long-term relationships by aligning security strategies with client business goals. ▸ Renewal Management: Handled inbound partner inquiries regarding subscription status and renewals, maximizing retention through proactive engagement. ▸ Revenue Growth: Increased revenue by up-selling and cross-selling premium and multi-year service packages. ▸ Churn Prevention: Applied a sales-through-service approach to retain customers considering cancellations, demonstrating empathy and building trust. ▸ CRM & Forecasting: Maintained accurate activity logs, renewal forecasts, and territory cases in Salesforce, Outreach, and Clari. ▸ Customer Success: Provided clear communication and support across multiple channels, resolving issues and ensuring long-term satisfaction.
Generated new business opportunities and supported revenue growth by qualifying leads, building pipeline, and connecting prospects with the right solutions. ▸ Lead Generation: Prospected and developed cold and warm leads, uncovering opportunities within new and existing accounts. ▸ Pipeline Management: Managed daily sales activities through Salesforce and Outreach to track, prioritize, and optimize pipeline generation. ▸ Multi-Touch Prospecting: Leveraged Microsoft Teams, Slack, Gong, RingCentral, Showpad, TechTarget, ZoomInfo, and LinkedIn to implement effective prospecting strategies. ▸ Pipeline Creation: Created and qualified pipeline opportunities for Channel, Field, and Inside Sales teams. ▸ Inbound Qualification: Focused on inbound lead qualification, moving prospects through the sales cycle by setting discovery calls and sales appointments. ▸ Relationship Building: Built strong relationships with prospects to identify needs, align solutions, and present product value. ▸ Demo Coordination: Coordinated product demonstrations and account handoffs to ensure a seamless customer journey. ▸ Customer Engagement: Maintained regular follow-up via calls and emails, driving engagement and ensuring customer satisfaction.