Satellite Beach, Florida, United States
My name is Cory Mc Cown, I’m an accomplished and outcomes-driven leader in network administration and IT support with over 15 years of experience installing, upgrading, maintaining, troubleshooting, and repairing telecommunication equipment and computer hardware, software, and their peripherals. My robust understanding of IT networking, routing and switching technologies, security best practices, allows me the ability to analyze, design, and implement sustainable policies and procedures. I’m skilled at evaluating and modifying existing technology to take into account changes in business requirements, network layouts, and equipment configurations. As a strong verbal and written communicator, I’m able to convey complex IT concepts to a wide audience. I also have a talent for cultivating long-standing business relationships with clients, vendors, colleagues, executive leaders, and project stakeholders at all levels. Some of my key areas of expertise include... ➤ Technical Analysis ➤ Network Infrastructure ➤ Application Service and Support ➤ Installation and Configuration ➤ Continuous Maintenance ➤ Process Improvement ➤ Risk Management / Mitigation ➤ Vendor Relations ➤ Performance Analysis ➤ Stakeholder Engagement ➤ Collaborative Leadership ➤ Team Training and Mentoring Feel free to message me on LinkedIn or reach out via email at [email protected] so we can discuss how I can support world-wide business operations and communications at your organization.
Air Force Civil Engineer Center (AFCEC) Facility Related Control Systems (FRCS) Cybersecurity On-Site Representative (OSR) with Civil Engineer Squadron (CES). OSR communicates with civil engineer & communications squadrons as an interface to core team at Tyndall AFB, FL: Appointed as Information System Security Officer (ISSO) for CE control system Community of Interest Network Enclave (COINE) Responsible for creating & maintaining FRCS inventory Assist personnel with security control implementation & assessment of FRCS Register systems in Enterprise Mission Assurance Support Service (eMASS) with artifacts to attain Authority to Operate (ATO) Identify potential, successful, & unsuccessful intrusion attempts, compromises through reviews, analysis of relevant event detail & summary information Assist with implementation of counter-measures & mitigating controls Ensure integrity & protection of networks, systems & applications by technical enforcement of organizational security policies, through monitoring of vulnerability scanning Perform periodic & on-demand system audits, vulnerability assessments, including user accounts, application access, file system & external web integrity scans to determine compliance Ensure safety of information systems assets, protect systems from intentional, inadvertent access & destruction Perform Computer Security Incident Response activities, coordinate with AFCEC to record & report incidents Liaison for AFCEC/COOI: Coordinate within local CES organization for CE FRCS owners Coordinate with AFCEC/COOI Team at Tyndall AFB for support of CE FRCS cybersecurity accreditation & protection Coordinate locally with base Communications Squadron for support of CE COINE infrastructure & CE FRCS operating on the enclave Support visits from AFCEC/COOI teams visiting local site Local IT support for AFCEC/COOI Team: Hands-on operational support for AFCEC owned network & server equipment Maintain current knowledge of relevant technology as assigned
Deliver key support for LAN, WAN, Wireless, and Security solutions to meet networking requirements Configured and deploy Cisco layer 2 and layer 3 Ethernet enterprise equipment to support VoIP/QoS and advanced network applications. Update and maintain documentation of networks and systems and collaborate internally to facilitate customer solutions. Maintain network security and ensures compliance with security policies and procedures. Key Accomplishments: • Lead major network installations and upgrades, evaluating hardware and software, including peripheral, output, and related equipment, supporting site surveys, maintenance of the existing on-base network, and voice capabilities. • Liaised with equipment vendors, service providers, and 3rd party companies, ensuring delivery of complete solution for system issues. • Analyzed, administered, and maintained voice, video, and data communications networks, managing usage to ensure optimal performance. • Researched cost-effective solutions to equipment shortfalls, delivering solutions that adhered to budget constraints while resolving issues.
Operates computers, computer peripherals, and processor controlled diagnostic and control equipment to perform facility and traffic surveillance, network control, traffic control, and technical control. I monitor status and performance of centralized computer systems, distributed computer systems, local area networks, and subscriber equipment. I configure circuits, systems, and networks based on subscriber service requirements, network traffic patterns, and loading, and results of quality assurance tests. Communicates with subscribers, local and distant agencies, and contractors by voice or data communications terminals to schedule down-time and quality assurance tests, isolate faults or degradation, restore service, and effect repair.
Led installation, configuration, services, repairs, and maintenance of hardware and software for network services, storage, hubs, routers, switches network devices. Provided technical guidance for directing and monitoring information systems operations to ensure timely and accurate performance and growth. Completed electronic documentation of all work completed and update cable layouts for all networks Key Accomplishments: • Integrated multiple information systems in local and dispersed networked environments, successfully combining to increase efficiency. • Implemented required hardware upgrades and repairs inoperative devices, maintaining critical mission capabilities across systems. • Continuously monitored several tools and report network incidents and threats in real-time, providing live data leading to improved informed decision making. • Identified networked switches with security vulnerabilities along with the software/firmware updates to address vulnerabilities.
Provided primary, diagnostic incident response, initial level triage of networking issues, dispatch, escalation, and coordination of communication for Cisco IP phone systems, routers, and switches at poultry processing facility with multiple production lines at four locations across the US. Oversee WAN connectivity and routing, firewalls, IPS wireless support, and plan long-term network developments and improvements. Key Accomplishments: • Developed proposals for new network projects, including complex system enhancements and software/hardware updates to improve performance and reliability of systems. • Installed networking, security, and software components alleviating vulnerability issues through firewalls, IDS/IPS, proxy servers, and access control systems. • Collaborated with Network Engineers to configure computer systems backup software, ensuring optimal network performance and automated back-ups in place to mitigate the risk of lost data. • Led network diagnoses efforts and designed appropriate testing routines and scripts, conducting complex testing to meet specified requirements and bring wide area network back to the nominal state.
Maintained and supported network systems and technologies offering telephone, broadband internet, and television services to customers in 30 states and more than 900 rural and suburban communities. Monitored and owned ticketing queues and high priority incidents from initial report through to restoration of service, and provided internal updates and notification to teams. Key Accomplishments: • Performed root cause analysis to determine plan of action during outages, providing hands-on troubleshooting with Field Service Technicians to restore customer services in record time. • Liaised with hardware and software developers, equipment vendors, and customers, resolving complex problems involving applications and networks in a timely and efficient manner. • Researched new technologies and systems, recommending enhancements and configuration changes to improve and optimize the network environment.
Researched, resolved, recorded, and responded to customer-initiated requests for assistance including voice, dialup Internet, DSL, Business data, Remote PC, and TV and video products. Created customer accounts and made changes and updates to products and services as requested. Answered call center calls and generated and updated trouble tickets, effectively gathering required information from customers via scripts and troubleshooting experience. Key Accomplishments: • Demonstrated exceptional customer service skills, consistently exceeding customers' expectations and minimizing escalations by taking ownership of customer reported issues. • Defused high tension situations by demonstrating empathy, proposing alternatives, and negotiating credits, reducing the need for escalation to the next level of infrastructure support. • Coached platinum-level customers through "Virtual Call Center" issues, troubleshooting problems, and educating customers to perform simple updates from home, significantly increasing customer satisfaction ratings.
Provisioned complex order facilities for data, video, and voice (copper and fiber) customer orders, reviewed for accurate facility assignments, and made corrections when necessary. Routed all orders to a matrix of appropriate teams in a timely manner, adding, changing, or deleting facilities in MetaSolv and Martens when necessary. Coordinated functions to execute optimization and network growth. Key Accomplishments: • Aided in the identification of conflicting objectives and priorities, analyzing deficiencies, and providing recommendations to schedule risk assessments and determine system impact. • Prepared data management plan, technical order verification plans, and technical order management plans in MetaSolv to integrate workflow and manage solutions. • Coordinated efforts of all third-party vendors, ensuring on-time delivery of services to customers to increase satisfaction with services.