United States
I’m an operations and analytics leader with 10+ years of experience scaling systems, preventing fraud, and improving customer and vendor experiences in high-growth environments. I specialize in streamlining payments workflows, reducing risk, and building scalable processes that support both business growth and customer trust. I’ve led cross-functional projects across CX, order-to-cash operations, fraud mitigation, vendor management, and customer communications. Whether it’s designing dashboards, optimizing workflows, or improving compliance and SLAs, I thrive at the intersection of data, people, and systems. Domestically renowned tiramisu enjoyer and Ben & Jerry’s flavor guru. I’m excited to bring my experience in fraud prevention, payment operations, customer insights, and scalable systems to a growing company where I can drive both efficiency and customer confidence.
Directed daily operational analytics and reporting for CX, manufacturing, and fraud teams, delivering insights that shaped day-to-day decisions and long-term strategies
Led a distributed team managing all order-to-cash workflows, payments, quality assurance, fraud prevention, procurement, and analytics - Customer payment operations - Fraud prevention via building rules, analyzing chargebacks, and working with legal/compliance - Vendor management with partners like Stripe, PayPal, Narvar - Shipping and returns - Rx transcription management via internal and BPO teams - Analytics via Looker and SQL
Managed all customer experience systems and workflows, including telephony, chat, email, automation, and fraud prevention