Hollywood, Florida, United States
Cybersecurity professional with experience across Security Operations (SOC), Network Operations (NOC), and Technical Account Management within MSP environments. Certified in CompTIA CySA+, Security+, ISC² CC, AWS Cloud Practitioner, and Kaseya technologies, with an Associate’s degree in Cybersecurity and currently completing a Bachelor’s. My background includes endpoint, network, and cloud security operations, incident response, and client-facing risk communication. I focus on turning security alerts into actionable outcomes, validating true positives, escalating effectively, and clearly communicating impact to both technical and business stakeholders. With over a decade of leadership and business management experience, I bridge technical security execution with operational strategy. Helping organizations reduce risk, improve compliance, and build resilient, well-governed IT environments.
Monitor, analyze, and resolve security alerts in Microsoft Sentinel, USM, and CrowdStrike Falcon. Perform root-cause analysis and draft incident reports aligned with NIST IR phases. Monitor and analyze data loss prevention (DLP) alerts to detect and mitigate sensitive data exfiltration. Provide technical support for end users, resolving hardware, software, and network issues.
Assessed client environments to align with MSP standards and cybersecurity frameworks. Collaborated with vCIOs to deliver technical audits and roadmap planning. Delivered support and ensured SLA compliance across an array of accounts. Supported patching, endpoint protection, and backup systems.
Managed user accounts via Active Directory and implemented GPO policies. Troubleshot hardware/software issues across Windows and Mac environments. Installed/configured devices, drivers, and licenses campus-wide. Conducted basic security awareness training for staff.