Cornelia Koenig

Microsoft Account Management Teamlead - Customer Success

Vienna, Vienna, Austria

About

Passionately leading the AI Revolution from Strategy, Project Planning to Execution together with my team at our top Austrian Enterprise Customers x-industry I Driving Digital Transformation – transforming products, processes and culture I Empowering People and Teams I Connecting, Collaborating & Sharing Experience I high level of passion and energy for trends, technology and people

Experience

  • Microsoft (17 yrs 10 mos)
    • Account Management Teamlead - Customer Success
      Jan 2022 - Present · 4 yrs 6 mos

      Leading and supporting my team of Account Managers to ensure the best customer experience and monetization of IT investments to meet our client´s business KPIs. As a team we drive the delivery, enablement, adoption and satisfaction in the usage of Microsoft Cloud Services for Enterprise Commercial Customers across the sectors Manufacturing, Finance and Retail and close the customer lifecycle journey.

    • Customer Success Manager
      Feb 2020 - Jan 2022 · 2 yrs

      Working with our biggest Dynamics 365 customers to increase Business value from their Microsoft Dynamics 365 investment, through higher usage, solution adoption and deep engagement with their Business Decision Makers.

    • Maternity Leave
      Aug 2018 - Jan 2020 · 1 yr 6 mos

      Exchanging Revenues and Scorecards for diapers and hugs :)

  • Chiefjunior ;) Trainee for everything at OMV
    Jul 2007 - Aug 2008 · 1 yr 2 mos

    7 month traineeship during studies and summer traineeship

  • Summer Traineeships at Donau Versicherung AG - Vienna Insurance Group
    Aug 2001 - Aug 2006 · 5 yrs 1 mo