London, England, United Kingdom
A commercially focused and creative Workplace Experience and Facilities Management Leader with cross-sector experience. Currently leading the Workplace Experience team at Royal London Insurance's brand new Headquarters in London. As a key project lead worked closely with the design team and key internal stakeholders to ensure that colleague and client experience were at the heart of decision-making in order to deliver a highly collaborative new multi-million pound workspace. With overall responsibility for all Royal London's outsourced hard and soft services, including front of house, concierge, catering and hospitality, engineering and cleaning. Previously headed up the Facilities operations of London based advertising agency, Iris Worldwide. Managed the property acquisition during the growth of the company from 150 to more than 450 personnel in UK. Directed the day-to-day management of the facilities for 450 person HQ building, including front of house and guest experience, hospitality, security, health and safety, cleaning, and maintenance. Instrumental in the design and fitout of a new flagship HQ space, transforming the guest experience, introducing agile working, improving space efficiency, whilst enhancing collaboration space, and encapsulating the true culture and values of the business. A wealth of experience in property selection, lease negotiation, workplace design and office fitout of projects from 30k - £6.5m in London and overseas. In my professional life I am a committed and driven individual who aims to deliver whatever brief I am tasked with and enjoy supporting the strategic goals of the business. I am a keen problem solver with an eye for detail and anticipating future risk and opportunity. I have excellent people skills engaging with the people around me at all levels of the business, gaining their trust and being sensitive to their needs and priorities. I seize every opportunity to embrace innovation, particularly important in this post covid hybrid working environment. I thrive when adding to the culture of the business and understand the impact of my work on the people in the workplace.
Directed the day-to-day management of Iris flagship 35,000sq ft HQ. Managing a team of five, responsible for overseeing front of house, staff and guest experience, hospitality and catering, space planning and optimisation, fitout projects, internal moves, contract negotiation, cleaning, maintenance, health and safety, security and CCTV. Ensured the efficient, effective and safe management of the space, introduced agile working and adapted the workspace to meet the needs of the world of hybrid work. Managed all relationships with: - landlords and co-tenants - contractors - property agents - lawyers - business rates authorities Directed the strategic space analysis, property selection and lease negotiation through to design, fitout and delivery of this 35,000 sq ft, £6m CAT B project. Delivering a truly worthy new home, overlooking the Thames, for Iris London, Iris Culture, Iris Concise, Atom42 and Founded. Responsible for Iris property strategy including search and selection of Iris Munich and Amsterdam offices, disposal of redundant office space, and sub-letting vacant space.
Developed conference content, sourced and organised speakers, selected and negotiated conference venues, planned, co-ordinated and managed exhibitors and exhibition space. Achieved year on year growth in delegates and exhibitors.
Coaching Board level and senior management mainly on a one-to-one basis in business English skills and techniques. Clients included: Allianz, PWC, Deloitte, T-mobile, Unilever, J&J, GSK, Ford, Philip Morris, Danfoss, Czech National Bank, ČSOB, Czech Telecom, Prague City Authority