Greater Madrid Metropolitan Area
Dedicated and versatile professional with 20 years of experience in account management and people management in a multinational environment. Skilled in developing lasting client rapport based on knowledgeable support and consistent service. Results driven with a keen eye for opportunity.
Overseeing the development and implementation of multimedia strategies.
Development of program initiatives and objectives that will help enable scale and process optimization for the wider account management team.
• Implementing short- and long-term initiatives for client retention and growth, while ensuring the account management team delivers cost-efficient and quality service. • Management of wider team to ensure effective quality of delivery to our customers. • Developing proactive solutions to our customer’s needs. • Reporting of customer engagement to c-level management. • Acting as escalation point for customer management levels
• Responsible for overall customer satisfaction on major accounts. • Managing a global team of project managers, language leads, and engineers. • Managing large multinational accounts with emphasis on quality delivery and innovation. • Responsible for ensuring budgetary compliance and margin success. • Management complex MT initiatives for large customers. • Increasing revenue on existing accounts.
- Management of large multinational accounts with emphasis on quality delivery and innovation. - Responsibility for account budgetary compliance and margin success. - Ensuring general client satisfaction
- Full Account Management of large multinational clients in Life Sciences, Industry and IT verticals. - Managing a team of project managers, engineers and linguists. - Creation of Sales proposals for large customer bids. - Ensuring successful delivery of project to the customer.
- Managing large Microsoft Localization projects (Translation/Engineering /Test) with multiple languages. - Coordination of multiple Translation (In-house and Freelance), Engineering and Testing resources on multiple Lionbridge sites