Berlin, Berlin, Germany
- Experienced ESL teacher, specialising in university and adult students - After stellar individual performance, went on to onboard and assist in the management of 12 new teachers - Project-managed the development and delivery of a new training module, eventually standardising for roll out across the company - Now looking to leverage these skills and experiences in a corporate Learning & Development environment
Tier 2 Technical Support working on the Google Contract providing technical expertise and business optimisation for G Suite (formerly Google Apps for Work) customers. - Top performing specialist in this time period including productivity per hour, total case resolutions and total number of positive customer satisfaction reports. - Achieved all required targets expected of an experienced, tenured agent after only 3 months working in role (as detailed in 3 month performance review). - Specialised in administrative cases such as optimising product for consumer needs, managing merger of organisations and providing IT solutions to organisational needs. - Worked with many education organisations and NGOs as part of Google’s G Suite for Education and G Suite for Non-Profit products. - Managed many extended cases for multi-national organisations in fields such as improving security, organising IT on-boarding procedures, configuring access and email permissions for structural changes to businesses and improving email delivery success rates for businesses. - Tasked frequently with handling customer escalations and high priority customers based on size and severity of issue impacting on business performance.
All previous duties as a full-time teacher but with added responsibilities. -Management & Support- -Regularly assisted both adult and YL teachers through co-planning and observations -Assisted new teachers and teachers furthering their progression by providing assistance and mentoring - Provided targeted assistance to teachers starting new CEFR levels or examination classes. - Presented workshops on key practices and theory in ESL teaching to staff. - Presented input session to recently hired teachers as part of ILA's YL induction programme. - Created a range of easy-to-use lessons and lesson plans for use for all ILA staff. - Created and maintained a "Games and Activities" folder which other teachers could contribute to. Actively used by over 130 teachers at time of writing (Jan 2018). -Product Development- - Modified existing projects and created new projects to market ILA's Study Abroad programme. - Contributed finished projects, project materials and project guides for ILA's Adult PBL syllabus for Pre-Intermediate and Beginner students. - Designed and delivered a workshop on "How to teach Teens with Nat Geo's Close Up". -Teaching- - Broadened experience of Adult Teaching to A1, A2, B2 and C1 levels. - Taught corporate and IELTS classes regularly to adults learners. - Utulised Project-Based Learning (PBL) in the teaching of adults alongside more conventional styles. - Continued teaching of YL classes.
Full-time teacher with Vietnam's largest private English school. - Taught a regular schedule of 20-24 teaching hours a week plus intensive summer courses. - Taught all ages from 3 years old to adults. - Taught CEFR levels encompassing A1 to B2 in YL and adult classes. - Attended over 30 workshops on different elements of teaching theory and practice. - Co-planned and assisted new teachers with lesson planning, teaching practice and language knowledge. - Was regularly observed by new and experienced teachers to demonstrate good teaching practice.
Sales Advisor as part of Abtran's contract with Electric Ireland - Sold electricity, gas and home energy solutions to new and existing customers. - Provided sales support and general customer service to existing Electric Ireland customers. - Liased with Bord Gais Networks to schedule boiler services and installations. - Provided support and assistance to new hires through on-call monitoring and dealing with escalations.
- Tasked with the re-organisation of the filing system in the department. - Assisted social workers in administrative tasks. - Stand-in receptionist and secretary for department.