Boston, Massachusetts, United States
Lead User Experience Designer with eight years’ experience in visual design and business intelligence. Excels at human-centered design, interactive prototyping, and data visualization. Possesses exceptional written and verbal communications skills, responding to user needs with thorough analysis and well thought out user interface designs.
o Served as lead designer on the SOA-PAX DecisionPoint for Business Intelligence (DP4BI) product. o Designed and enhanced a suite of interactive dashboards for call center performance analytics, serving over 200 daily active users across a series of modules, including quality assurance and speech analytics. o Built a product design system from the ground up, complete with a SharePoint site containing design processes, best practices, assets, typography, color palettes, formatting standards, and learning resources. o Created a UX library of over 30 pre-formatted MicroStrategy dashboard templates and over 50 standardized business intelligence components. o Improved user experience for new and existing analytic products by researching business needs, and interviewing end users and stakeholders. o Identified business problems and translated business needs into design mock-ups and requirements. o Collaborated with team in iterative design sessions and conducted demos for key stakeholders.
o Cross-functional Business Analyst on four modules over multiple Systems Development Life Cycles as part of the team developing and iterating on the Health Plan Management System (HPMS) for CMS. o Coordinated Tableau re-design and software migration of 10 dashboards hostingover 250 KPIs. o Led a team of four business analysts through every SDLC phase, ensuring that the team worked with developers to identify, diagnose, and document defects in system components. Assessed the product design and its ability to meet business needs. o Utilized design software to create wireframes and mockups that met 508 compliance standards and provided a high-quality user experience. o Wrote client documentation pertaining to system requirements and design, as well as end user guides. o Reviewed client deliverables as part of the Quality Assurance team. o Performed database management and data verification by writing queries and generating ad hoc reports. o Acquired Capability Maturity Model Integration (CMMI) Level 3 training and experience. o Assisted in the transition from Waterfall to Agile software development methodologies. o Developed understanding of Amazon Web Services and assisted in the transition to AWS Cloud servers. o Participated in college recruiting at five on-campus events over three years. o Organized quarterly team events and fundraisers as chair of the HPMS Social Club.