Málaga, Andalusia, Spain
Provide maximum value to customers by supporting them in their automation journey, help them deliver against their business objectives, increasing product adoption and utilization, minimizing churn, and creating opportunities to scale across different business units Guide customers in their Robotic Process Automation Journey and offer recommendations on how they can scale and how to implement automation in their business Maintain high levels of customer engagement with a focus on customer satisfaction, keeping a high promoter score and ensuring customer loyalty Organize and facilitate necessary workshops, conduct regular formal business reviews as well as encouraging your customers to think strategically Proactively identify challenges that could impact customer adoption, satisfaction, renewal or churn, and suggest mitigations to overcome these Assist and Coach customers on UiPath Products and trainings to enable them to become self-sufficient. Work hand-in-hand with Account Executives to support on upsell opportunities, business development and renewals. Partner closely with other cross-functional team members or external third parties to translate business needs to product requirements
Growing a strong relationship with Oracle's clients, ensuring continuity and growth beyond the renewal process Set customer strategy in terms of value adoption and business use of their Marketing Cloud applications Manage customer success plans for Oracle Marketing Cloud customer portfolio, ensuring their use of the products to the full potential Measuring client's marketing performance, supporting them with personalized recommendations and best-practices Monitor trends and best practices in the industry and share them with clients on a regular basis Drive adoption of Oracle's platforms by understanding the client's needs and strategy
CRM : Provide support to internal customers on their CRM Platform (Microsoft Dynamics) Improve current processes and implement new functionalities Provide relevant data visualizations (Tableau Software) Implement new processes to improve profitability and efficiency BI : Develop new tools to improve current processes (Excel - VBA) Provide relevant data visualizations (Excel - Tableau Software)
Build and implement the HR strategy for the opening of a new warehouse Define, implement and follow-up the recruitment strategy of 60 employees (including 10 executives) : - Manage the recruitment campaign - Prepare the team for the group and individual discussions Build, implement and follow-up the training strategy for the old and new employees : - Redaction of the best practices and training courses on the logistics flows in the warehouse (reception, preparation and shipment) - In charge of the technical training of an innovative warehouse management system
Follow up all the projects connected to Billa takeover by Carrefour (26 projects) and create reports for the Executive Committee Direct coordination of the 3 projects connected to the stores rebranding from the Billa brand into Carrefour's brand : - Remodeling Committee : Detailed planification of the 86 store's remodeling and monitor its progress - Marketing transformation : Create a new "hybrid" brand strategy based on the 2 existing strategies (brand image, pricing, communication, catalogues) - Operational transformation : Create an adaptation's strategy for all the processes in store (IT, daily operations, supply) - Create, monitor and adapt the analysis tools for the stakeholders