Richmond, Virginia, United States
Results-driven, hands-on leader with 10+ years of experience in managing complex multi-site projects, hyperscale data center operations and driving strategic initiatives globally. Proven track record of delivering operational excellence, driving continuous improvement, and influencing cross-functional teams to achieve business transformation. Skilled in strategic planning, analysis, and execution, with expertise in leading large-scale initiatives with multiple dependencies.
- Led strategic development and execution of the Site Operations Incident Management program across a global data center fleet, aligning operations with organizational OKRs and KPIs. - Drove operational excellence for server receiving and movement workflows, collaborating cross-functionally to deliver business transformation and automated programmatic solutions. Resulting in 25% reduction in turn-up time for racks. - Identified, mitigated, and escalated operational risks for key initiatives , influencing strategic decisions to ensure seamless system and service delivery. - Built and enhanced key programs, including the Capacity Tooling Program and Capacity Workflow Change Control Board, using program management methodologies to drive continuous improvement.
- Led multiple software implementation projects for large, multi-site hospital clients, achieving 95%+ client satisfaction and consistent on-time, under-budget delivery. - Directed cross-functional teams (up to 125 members) to design and deploy customized software solutions, driving up to 50% revenue growth for clients. - Developed a new optimization request process, reducing software change turnaround times by 30% and shortening project timelines by approximately 3 months through streamlined change management forums.
- Managed on-site IT teams through all phases of software implementation, ensuring seamless transitions and high-quality deployments. - Facilitated stakeholder communication across technical, leadership, and operational groups, building tailored communication plans to drive successful product adoption. - Planned and executed major IT software rollouts, overseeing project timelines, milestones, and resource allocations to ensure on-time, within-budget delivery. - Provided strategic consulting to leadership boards, operationalizing new workflows and technologies impacting over 10,000 users with minimal business disruption.
Managed the Internal Auditing team for all active application implementations. Customized software implementation strategies for 9-18 month projects fit to the specifications and needs of each install. Coordinated weekly status calls with leadership and tracked timelines for project deployment plans. Lead for Operational Change Control for more than to 5,000 users.