Colina, Santiago Metropolitan Region, Chile
I've spent my career walking into complex operations — across industries I often didn't know at the start — and making them work significantly better. Sometimes that means redesigning a supply chain from scratch. Sometimes it means building a new operating model for a business unit that didn't exist. Sometimes it means delivering a systems implementation under a hard deadline with a dozen stakeholders pulling in different directions. The industries have ranged widely: frozen food distribution, airline maintenance and fleet management (Lufthansa Technik), retail customer support (ABCDIN, 200-person operation), low-cost aviation (JetSMART), and now global infrastructure concessions at Aleatica, where I lead operational improvement initiatives across all concessions worldwide. The common thread is that I use Lean, Six Sigma, and structured problem-solving to find where the real friction is — and the results tend to show up in both cost reduction and revenue. At Global Frozen, a distribution model redesign drove revenue up 30%. At ABCDIN, a new business unit I designed generated $6M annually. At Lufthansa Technik, I found recurring revenue inside existing contracts while simultaneously saving the customer $244K through maintenance process improvements. I'm currently building on this foundation with a focus on digital transformation and AI — including an MIT MicroMasters in Supply Chain Management and MIT Professional Education's No-Code AI/ML program. I believe the next wave of operational improvement will come from people who understand operations deeply enough to know where AI creates real value. Originally from Colombia, based in Chile, working globally. I'm always open to conversations about operational transformation, supply chain, or how AI is starting to change how we run things.
Lead operational improvement initiatives in all concessions globally through the process optimization improving efficiency and service quality.
Led all the transformation initiatives to digitalize and streamline asset management processes with a focus in maintenance, purchasing, traffic management, and operations.
Manage the customer relationships on behalf of Lufthansa related to all the engineering services provided. Coordinate the service delivery with all the internal teams to comply with agreed service levels and communicate all the catalogue of products and services to the customer. - Generated 154k USD Extra to cover special customer requirements not covered by the contract. - Generated 82k USD in recurrent annual revenue for extra services adding value to the customer. - Saved 244k USD for the customer through recommendations to improve internal maintenance processes.
Spearheaded activities as Programme Manager for the MIS implementation managing budget, timeline, and resources to accomplish the goal of implementing the software within a 7-month timeframe working in close collaboration with suppliers and internal stakeholders. Key Achievements: • Implemented the AMOS project saving 3% of the total budget including additional works required for the successful CAMO transition to Lufthansa Technik. • Trained over 80% of technical services before the service launch. • Installed a new version of AMOS that does not require a VPN connection, increasing stability and speed for the end users, and reducing latency by up to 80%. • No delays were caused by the usage of AMOS after the implementation inside JetSmart. • Implemented integrations between internal systems that were not part of the project, like: executed flights from AIMS & Deferred Maintenance Items from LIDO.
Directed the development and execution of robust business strategies and programmes in collaboration with the COO, with a focus on supply chain optimization. Mentored internal leaders in LEAN and Six Sigma methodologies, as well as effective communication skills. Key Achievements - Defined and implemented sales and operations planning processes, encompassing forecasting, importing, inventory management, and distribution. - Orchestrated the successful deployment of a Mobile sales and invoicing app, and BI SaaS in partnership with key stakeholders. - Drove business revenue by up to 30% through a complete redesign of the sales operating and distribution model. - Innovatively revamped the supply chain model by decentralizing the main Distribution centre, enhancing capacity in major cities, redefining transportation costs and implementing inventory management controls that resulted in a 15% reduction in supply chain operational costs.
Developed compelling business cases and presentations by utilising data analysis tools to identify root causes, whilst acting as a lead for LEAN internal consulting team. Spearheaded key activities of customer service and support team comprising 200 members during 2019 and 2020. Supervised key activities of LEAN six sigma project managers team identifying and mitigating complex issues along with recommending appropriate solutions to business problems in different internal areas. Oversaw all continuous improvement initiatives for COO. Served as PMO for Operations Division and presented multiple business cases to CEO. Led and successfully designed model for motorcycles business unit, leading to an increase in revenue worth of 1MM USD during first year and 6MM USD annually in regime. Key Achievements: - Analysed and devised roadmaps for multiple departments involving human resources, finance, shared services, distribution centre, loss prevention, and technical services. - Designed Contact Center Operating Model and generated customer support documentation to ensure continuation and enhancement of services. - Saved company cost worth $3M USD through execution of operational efficiency projects via LEAN and Agile techniques. - Recognised for reducing lead time by 90% through development of effective customer services processes/procedures. - Streamlined workflow and built CRM for customer support team to establish strong relationships. - Gained recognition for designing and rolling out Franchise model to promote business growth. - Measured NPS and Customer Satisfaction, whilst reporting to stakeholders. - Structured E-commerce proof of concept for fashion retailers.