Parrish, Florida, United States
Remotely supported instore technicians and store managers through installing equipment upgrades that were prepped beforehand on-site. Also played a huge role in organizing the returned equipment and preparing them for later storing.
Responsible for supporting the day-to-day frontline support issues and provided managed IT support to small and mid-market business clients throughout NY and NJ. Used my technical knowledge to track issues, troubleshoot, and resolve problems expediently, while also proactively maintaining the client's IT infrastructures in a very client interactive IT environment. Experience working with an IT ticketing system and walking customers through the recommended problem-solving steps. Assisted users with password management software. Installed and configured software and computers systems. Lead client rollouts of new or upgraded laptops, docks, monitors, and peripherals.
I provided technical assistance and support related to network problems with hardware and software. Responsible for answering queries via chat, email, or phone in a timely manner. Troubleshot and advised users on appropriate course of action. Followed protocol by escalating unresolved problems to a higher level of support as needed via ticket system. Talked colleagues through steps to help them resolve their technical problems. Assisted senior management to identify and diagnose issues and problems. Attended international meetings within the organization. Deployed desktop and laptops as needed to staff.
Assist the Facilities Director with daily tasks and ongoing maintenance. Responsible for day to day deliveries, inventory and mail to the various departments. Maintained the printers, conference rooms, kitchen and break rooms. Relocating cubicles, furniture and office equipment to the other office locations.
Member of the relocation team responsible for preparing the Rockland office to move to their new headquarters in NJ. Duties included packing, coding and archiving paper files. Packing and unpacking the executive offices. Supported the IT department with the installation of 200 desktop computers and monitors at the new facility