United States
My name is Connor and I have a BS in Textile Engineering with a minor in Industrial Engineering from North Carolina State University in Raleigh. I am currently employed as a Process Improvement Engineer at Industrial Automated Systems.
> Worked for clients in pharmaceutical and automotive industries > Collected downtime and analyzed equipment (including non-downtime impacts) for common cause variation and stops, root cause analysis, and solution ideation. > Provided root cause analysis and troubleshooting support for manufacturing equipment during Qualification and Validation activities. > Designed and implemented 5S solutions for manufacturing spaces according to client standards > Designed and validated solutions to improve production output by up to 25% > Served as a project manager on multiple small-scale projects > Oversaw & collaborated on risk assessment of industrial equipment > Served as site lead for my team and the primary contact for client leadership. > Developed and implemented workflow tools to improve internal business processes.
• Provides solutions for medical imaging software for health organizations across the US • Worked with users across each organization to calmly & quickly to resolve issues, even in high stress situations • Wrote technical documentation from the ground up for any undocumented issues • Navigated relational databases and uses SQL queries to gather information
• Supported 9 health organizations with managing user access to Hyperspace. • Ensured users had consistent, painless access to Hyperspace by collaborating with each organizations’ system administrators. • Guided organizations towards a successful experience while troubleshooting any issues that arose. • Spearheaded team-wide project to improve customer success and generate better outcomes for customers. • Led an internal workgroup, orchestrating a rewrite of training materials to make them more digestible. • Reformed workgroup to set proper expectations for deadlines and then meet those deadlines.
• Utilized phone and email to communicate with users and resolve technology and system issues they experienced with NC State systems. • Resolved basic technology issues such as password resets, 2 factor authentication set up, and errors caused by web browser issues.
• Determined optimal dryer settings and their impact on towel moisture using Design of Experiment. • Designed and coded different Excel and Visual Basic applications that automated processes and improved data entry to improve overall operator efficiency. • Trained another employee to take over my responsibilities and programs to ensure continuity of the improvements I implemented.