Vancouver, British Columbia, Canada
I am a recent UBC graduate with a Master's degree in Business Management and a BSc in resource economics. I am very interested in the management and operations of live events, particularly within sporting and live music industries. I have recently worked in a supply procurement and inventory management role at UBC Geering Up, an engineering outreach organization that aims to deliver engaging, educational, and inclusive STEM programs to youth of all backgrounds. Here, I was in charge of ordering materials for hands-on activities and maintaining an inventory of said items. I also tracked, received, and distributed all shipments as well as updated an invoice tracker for financial purposes. I was also involved in the hiring process by screening applications, assisting in conducting interviews and providing input during hiring decision meetings. I have also held an Events Team Lead role with UBC Athletics and Recreation where I was in charge of managing a team of student staff who helped run our on-campus varsity sporting games. Additionally, I assisted with game day prep and ticketing information services, as well as other admin tasks as necessary. In my past positions, I have gained experience with providing excellent customer service in several different contexts including within the food industry, live events, organizational change management initiatives, and IT services. I have, and continue to, enjoy assisting others by providing troubleshooting and problem-solving services and have been able to resolve a variety of issues during my time in customer service positions. I strive to be a versatile and flexible individual capable of working in a multitude of different positions through the application of transferable skills, the ability to learn new processes quickly, and working collaboratively in interdisciplinary teams. Furthermore, I strongly believe that having an open mind in terms of a career path leads to unexpected surprises that undoubtedly enrich one’s personal and professional growth.
• Assisting with the execution of in-game entertainment, in-stand promotions, concourse activations and on-ice promotional contesting elements • Managing youth skate groups participating in game-day events (Bench Buddies, Blue Line Buddies, Scrimmage Play) • Interacting with fans to enhance crowd excitement and overall experience • Starting chants, contributing to arena entertainment and enthusiasm
Main focus on operating merchandise sales booth: • Accurately conducting sales of merchandise items • Informing customers and attendees about items and other event details • Conducting inventory counts • Communicating new item suggestions from fans to creative teams • Continually suggesting new improvements to make merch sale processes smoother • Exemplifying friendly and warm customer service Additional Duties as Required: • Oversaw distribution of inaugural game day scarves at BC Place • Acted as stretcher bearer when short staffed • Set up fan zone games & activities
• In charge of scheduling time slots and interviewers for both group and individual instructor and administrative positions • Responsible for screening applications • Creating and updating job descriptions as details and circumstances changes • Communicating with applicants about job updates and application statuses • Leading hiring decisions meetings • Keeping seasonal hiring on schedule • Completion of HR hiring processes on Workday • Oversees, onboards, and trains a part-time recruitment assistant during busy hiring seasons
• Responsible for ordering and managing an inventory of materials for summer camps, online and in-person fall/winter clubs, Vancouver and Kelowna events, and Indigenous STEM outreach programming in BC • Kept track of purchases, followed up with vendors, and reported invoices across multiple credit cards to finance team • Scheduled, updated, and allocated tech resources to facilitate immersive, hands-on STEM activities for youth • Screened instructor and administrative job applications • Conducted interviews for instructor, administrative, and volunteer positions • On-boarded and trained new staff on policies, best practices, and inventory management skills • Assisted with other hiring decision making processes • Created flexible and living documents and guides for staff to use and update as circumstances change
• Ordered and managed an inventory of materials for both online and in-person spring clubs and summer camps • Organized timely deliveries of over 900 camp-specific material boxes to families participating in online camps
• Supervised over 100 event staff to ensure game day activities and protocols were carried out correctly and efficiently • Troubleshot technological issues and addressed customer complaints to ensure attendees’ satisfaction • Provided onsite pre- and post-game assistance, including event set-up and tear down • Supported program coordinators and managers in compiling attendance reports, online ticketing troubleshooting, merchandise distribution, and at other small events • Notable events supported include CanWest 2023 Women's Volleyball Nationals, CanWest Ice Hockey (M & W) and Soccer (M & W) playoffs, UBC Winter Classic, UBC Courtside
• Virtually provided basic and Tier 1 learning technology support and training to UBC Arts faculty and staff members • Focused on providing swift and accurate customer service • Main learning tools supported: Canvas, Zoom, Collaborate Ultra, Kaltura, Camtasia, Proctorio, and Respondus Lockdown Browser • Troubleshot and provided assistance via virtual drop-ins, call-centre, and ServiceNow tickets • Supported Arts ISIT activities such as creating clear and detailed step-by-step documentation • Took part in setting up, scheduling, and sending reminders and follow-ups for Arts ISIT Webinar Workshops as well as created social media communications for the workshops • Updated internal FAQs and guides • Improved training materials to benefit future incoming staff onboarding experiences