Greater Dublin
Dept. of Defence | HR & Innovation | Ex-Taoiseach’s Protocol & Revenue Commissioners | Trinity College PG 🎓 I’ve had a front-row seat to how the Irish State operates for over 25 years. My career started in Protocol at the Department of the Taoiseach, where I learned the art of high-stakes coordination, event management and diplomacy. I then spent 16 years with the Revenue Commissioners, focusing on leadership, mentoring, and driving process improvements. Now, I’m bringing that mix of operational discipline and people-focus to the HR Unit at the Department of Defence. I’m a firm believer that you never stop growing. That’s why I’m currently at Trinity College Dublin completing a Level 9 in Innovation and Business Development. I’m fascinated by how we can take "innovation" out of the books and apply it to the real world of Public Service. What I love doing: • People: Interacting and helping someone achieve their goals is a must! • Bridging the Gap: Moving from high-level protocol to hands-on mentoring and team building. • Simplifying the Complex: Whether it’s a tax process or a new HR initiative, I enjoy making things work better for everyone. • Lifelong Learning: Currently exploring how innovation frameworks can transform the way we support our Civil Service teams. From State Protocol to HR Strategy, it’s been quite a journey! I’m often asked how my time in Protocol at the Dept. of the Taoiseach prepared me for Revenue and now my new role in HR at the Dept. of Defence. The truth is, It’s all about the people. Protocol taught me the importance of clear communication and discretion. Revenue taught me how to lead and mentor through change. Now, my Level 9 at Trinity College Dublin is giving me the tools to bring "Innovation" into the heart of how we manage our teams.
• Policy compliance, ensuring adherence to legislative and procedural changes. • Develop and lead workshops focused on innovation, digital transformation, and EDI awareness. • Provide expert guidance and support on GDPR compliance and policy interpretation. • Serve as a member of the Revenue Strategy Board, contributing to strategic initiatives. • Oversee operations to streamline processes and enhance customer service. • Conduct audits and compliance reviews to ensure adherence to regulations and identify areas for improvement.
• Directed a team of nine in customer service operations, ensuring timely delivery of projects. • Conducted policy reviews, recommending updates to align with legislative reforms. • Hosted workshops on digital transformation and innovation for internal teams. • Drafted comprehensive papers on legislative updates affecting pension rules. • Enhanced operational efficiency through process improvements and staff training. • Monitored compliance metrics and performed audits to ensure regulatory alignment. • Lead project successfully to meet a tight EU deadline under IORPS II Directive regarding changes to pensions in Ireland.
• Managed operational teams of up to 20 staff, focusing on mentorship and training. • Spearheaded change management initiatives, including remote training programs during COVID-19. • Developed and implemented systems to enhance customer service efficiency. • Earned the Revenue Excellence Award (2019) for cross-departmental process improvements. • Delivered high-quality customer service while managing operational challenges. • Supported audit initiatives to verify compliance and improve service delivery. • Union representative.
• Organised national and international events, including workshops on Ireland’s EU membership. • Managed budgets and ensured timely execution of high-profile events. • Represented the department in partnership and union committees. • Delivered exceptional operational support to ensure the success of high-profile events. • Freedom Of Information liaison for our section. • Union representative.