Cambridge, Massachusetts, United States
Experienced analytics and product leader with expertise in strategic planning, product management & operations, and applied data science. Track record of working across functional lines to solve business problems and launch innovative technologies. Passionate people manager and team leader with proven history of developing high performing talent across analytics and product roles. Core competencies include: - Analytics and data science - Strategic planning and program management - Product strategy and operations - Algorithms and machine learning models (ML) - Cross-functional leadership and evangelism - Executive communication and stakeholder management - People management and org design - Coaching and talent development
Managed Strategic Analytics team comprised of analysts and data scientists providing strategic analysis and recommendations to senior leaders. Key contributions: - Oversaw strategic initiative – sponsored by the CFO – to build global customer segmentation platform, powering more effective customer targeting across Marketing, Product, Sales, and Customer Service use cases - Analyzed GenAI’s impact on Upwork’s business model and developed action plan to sustain growth in changing environment - Led cross-functional research project to diagnose root causes of category underperformance and identify levers for improving results; recommended action items unlocking $10M in incremental revenue opportunities - Leveraged machine learning models to find core drivers of customer lifetime value (CLV) in the adoption lifecycle - Authored quarterly “State of the Business” reports summarizing business health and spotlighting key KPI trends; distribution list included C-level executives and business unit leaders
Founded new organization comprising analytics and program management teams to support merchandising, operations, and product functions for fleet of brick & mortar stores. Key contributions: - Built market intelligence tools to support merchandising team’s line planning and assortment selection decisions - Vetted external vendors’ software to streamline merchandising, store design, and inventory planning processes - Developed approach for measuring incremental impact of “endless aisle” shopping technology and design services
General manager (GM) of group of analysts, data scientists, engineers, and product managers. Responsible for multi-year strategic planning, product analytics, and product discovery/delivery for pricing algorithms and data science products covering 4 countries, >10 million SKUs, and over $10B in revenue. Key contributions: - Led company-wide transition to two-sided marketplace pricing strategy; developed suite of products to incentivize supplier competition (driving $5M in cost savings) and enable intelligent tradeoffs between profitability and growth - Directed research initiative to model customer demand using machine learning and refine profit margin targets
Led development of product platform aligning supply-side investments with customer demand across more than $4B in revenue. Key contributions: - Defined and evangelized strategic vision for product that algorithmically displays SKU-level flags (e.g. “Sale” and “Wayfair’s Choice”) to customers, informed by UX research and experimentation; generated $30M in incremental profit - Designed auction platform to source price reductions from suppliers; recommendation algorithms guided suppliers to submit wholesale cost bids on high potential products and rewarded most aggressive bidders - Launched supplier-funded “flash deals” program, using causal inference model and curation optimization algorithm to identify candidate products and maximize sales lift; selected products outperformed peers by 10x
Led 4-8 member analytics teams conducting economic and financial research. Selected projects: - Managed client communication and developed presentation strategies for legal and regulatory audiences; delivered key findings to Securities and Exchange Commission (SEC) staff and general counsel at leading financial firm - Analyzed execution quality of market making algorithms used in high frequency trading
Conducted product discovery and developed marketing strategy for solar energy investment products.