Brisbane, Queensland, Australia
My passion is connecting with people. I'm driven by growing strong relationships built on clear communication and aligning client and company goals. I am dedicated to providing data centric analysis and using this to craft an authentic needs based pitch and find wins that turn leads into long term clients. I've completed a variety of in-house sales and soft skills training programs and have worked on various PMS and CRM tools so I can hit the ground running. Within a team I'm often the one motivating others to reach our common goal - I love working with my colleagues finding ways to be faster and smarter in the way we work, and enjoy learning and mentoring equally. I thrive in giving back and I am a founding member of the ClickUp Women's EGG, Culture Committee (AU), and Wellness Crew, fostering a positive and inclusive work environment. My passion for people now fuels my pursuit of a Cert IV in HR. I believe organisations thrive when people thrive. I'm fascinated by the potential to build strong company cultures, empower employees, and create win-win situations for everyone involved.
Drive onboarding strategy and execution across APAC (all segments $5K–$75K+), partnering with Sales to align on goals and revenue outcomes Provide strategic guidance to organisers to maximise marketing reach, ticket sales performance, and platform ROI Own end-to-end onboarding strategy and delivery, driving product adoption and event launch readiness Monitor performance and onboarding milestones to ensure timely activation and revenue realisation Deliver live training, scalable resources, and tailored implementation plans Collaborate cross-functionally to ensure seamless account configuration and launch execution Capture customer insights and partner with Product & Engineering to improve onboarding flows Manage and optimise our global scaled, self-paced onboarding program
• Responsible for delivering a high level of service to chain partners in order to support building productive and continuing relationships • Discuss opportunities with chain partners that will help improve their performances by using platform tools • First point of contact for key chain partners, answering questions and queries, taking action as needed • Investigate any connection issues related to rates and availability for chain hotels •Ongoing projects related to chain properties • Included in head office Partner Forum Project - writing posts to public partner facing forum to offer support and encourage best practice sharing • Support Customer Service, assisting in additional tasks and projects when needed • All duties as per below in Account Executive role
• First point of contact for portfolio of properties and offering commercial support • Understanding the market trends, utilising reporting/data available to discuss performance and opportunities with partners to improve business • Strong Knowledge and the ability to pitch Booking.com services and products to partners • Discussing and handling partner objections confidently • All duties as per below in Coordinator role
• Day-to-day pro-active communication with partners across Australia • Building productive relationships with partners to ensure that they offer the best availability and rate structure • Point of contact for local accommodation partners, answering questions, queries, offering advice and following up • Liaison person for properties to contact when they have questions by phone and the Account Managers are unavailable • Delivering training by phone to new and or existing properties on how to use Booking.com’s extranet and how they can build manage their listing • Verifying property content with accurate information on of newly registered accommodations • Identify opportunities for partners that will help improve overall performance • Looking after IT/administrative related tasks • Conduct daily/weekly rate and availability and online pricing checks • Assist in the preparation of market visits, operational planning and projects • Support the team and other departments (Home, Content, Chains, Account Mangers, Customer Service etc.)
• Deliver a high standard of guest service at all times • Answer a high volume of guest telephone enquiries and convert into reservations • Maintain accurate guest accounts (adhering to strict policies and procedures for confidentiality of information) • Manipulate the Hotel booking register and advertise rates to maximise bookings • Confidently provide our guests with accurate information regarding the Hotel, facilities, room rates and room types available • Track sales promotions and advertising, providing feedback to the Sales and Marketing department