County Kildare, Ireland
I'm an experienced localisation professional who has held a range of roles from translator through to account manager over the course of the past 20 years. I completed an MA in Technical Communication and eLearning at the University of Limerick in 2022 and am excited to be brining my content experience to bear in a new role.
• Consultation on strategic localisation initiatives (e.g., new customer onboarding, workflow and tools optimisation and migration, language quality and terminology management) • Creation and maintenance of internal documentation repositories, creation of process documentation based on content audits and SME input
• Manage flagship client accounts • Build and maintain strong relationships and identify client needs to grow business • Address client concerns, optimise delivery processes and ensure the timely resolution of issues
• Team lead on a fast-paced and high-visibility marketing localisation account for a major IT client • Strong customer focus and communication balanced with team motivation and mentoring • Methodical and steady problem solver with keen attention to detail and an eye for quality
• PM on high-volume, fast turnaround European Union translation account • Coordinated all aspects of onshore, offshore and vendor workflow • Responsible for QA on English deliverables to ensure quality expectations were met
• Specialised in localisation of educational software; game content, design and packaging (PC, console, mobile, online); and website content and design • Experienced in translating legal documents, as well as editing and proofreading documents in all fields (UK and US markets) • Trados Studio 2009 and SDLX user