Experience
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Head of Improvement & Compliance at RM Technology & TTS
Oct 2025 - Present · 9 mos
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RM plc (26 yrs 3 mos)
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Head of Operations
Feb 2023 - Oct 2025 · 2 yrs 9 mos
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Head of Customer Experience, Improvement, Quality & Governance
Aug 2020 - Feb 2023 · 2 yrs 7 mos
Responsible for the development and delivery of our end to end customer experience, service management strategy and SLT lead on continual improvement, quality and governance across the business.
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Head of Service Operations
Jul 2018 - Aug 2020 · 2 yrs 2 mos
Responsible for all Service Desks within RM Education and the offsite delivery of our Managed Service business.
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Education Research & Development Engineer at Bell College of Technology
Aug 1996 - Aug 1999 · 3 yrs 1 mo