Dalkeith, Scotland, United Kingdom
Experienced IT service delivery and project manager with a demonstrated history of working in the private and non-profit sector. Skilled in IT Service Management, Operations Management, Coaching, People Development, Training Design and Delivery, Project Management, Data Analysis and Business Intelligence Reporting.
Extensive experience in managing IT, governance, compliance, data protection and performance reporting in the Scottish housing sector. Customer focussed senior manager with proven record of delivering outcomes within a regulated sector. Expertise in all aspects of governance, Board secretariat and performance management. Effective at bridging gap between people, process and technology to deliver digital solutions to internal and external customers. Control budgets, develop and monitor KPIs and mitigate risk to deliver strategies. Develop, coach and mentor people to form highly engaged and efficient teams. Associate member, Chartered Institute of Personnel and Development.
Attended customer meetings to obtain and understand project aims and objectives and communicated with customers throughout projects to understand changing requirements, ensuring product was delivered on time and to specification. Generated new project quality plans to scheduled and facilitate pre-production trials of processes and products and reported to sales and senior management. Briefed internal and external team members and facilitated development and maintenance of project time plans and budgets of up to £750k Controlled trials and samples, artwork and packaging including approval and liaison with printers and repro houses. Handed over project to production and quality departments for first production. Reported project KPIs at monthly management meetings
Managed small staff team and office to deliver excellent advice to B2B customers and developed systems that increased the business’ revenue by 150%. Managed relationships with customers and suppliers ensuring acquisition of new business and retention of existing business with year on year on contract values of £500k per annum. Ensured budgets were adhered to and cash flow was maintained
Served with The King’s Own Scottish Borderers throughout my career with the exception of two periods as an Instructor at The Army School of Piping and Drumming in Edinburgh and as Drum Major of The Royal Scots. Achieved rank of Sergeant and appointment of Drum Major. Managed teams of 30 men on active and home service duties. Managed and accounted for stores and equipment valued in excess of £3m.