Trelleborgs kommun, Skåne County, Sweden
Experienced customer engineering/project/product/line manager, technical writer and copywriter.
Collaborating in Ubuntu/Linux, XML (DocBook/DITA), Git environment, maintaining technical product documentation to support sophisticated Deep Packet Inspection (DPI) for operator and enterprise networks. liaised with SMEs to develop practical use cases in the areas of network intelligence, analytics, traffic management, service provider compliance, policy and charging Control (PCC). Developed system architecture migration guidelines for solutions staff and customer product documentation for Control and Data Plane systems.
Working directly with Samsung development staff in South Korea, involved in ongoing Linux foundation project aimed towards the further development and distribution of the Tizen™ open-source operating system. As lead project consultant, the assignment responsibilities included the authoring of new editorial style guidelines for technical writers and copywriters working in the global developer community, and the development of UI text strings for the Samsung Z3 and next generation of Gear products. Defining best practice in the use of grammar, punctuation and terminology, the resulting style guide documentation continues to support UI/UX designers involved in the design of consistent on-screen copy for a range of product profiles and form factors, including Mobile and Wearable device interfaces, apps, and web-based materials.
Liasing with global R&D staff to develop technical customer documentation portfolio supporting ASIC and reference modem designs based on 4G mobile networking technologies, including LTE FDD, LTE TDD, HSPA, WCDMA, and EGG. Responsbile for document planning, technical and editorial review of defined source documentation, and publication of approved customer product information within Ericsson product databases.
One of several Lund-based staff working at ST-Ericsson’s local office in Grenoble, participating within a post-joint venture initiative aimed at spreading key competences and reinforcing cultural integration between critical business units. Key responsibilites include the development of a technical customer documentation portfolio supporting ASIC development and product reference designs for smartphones, tablet solutions and other mobile devices based on 4G technologies.
Manager for a dedicated team of technical writers developing customer documentation for mobile systems and software. Responsible for meeting defined quality objectives, resource planning to meet overall project requirements, staff development, cost control, and staff management.