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Strategic and results-driven IT leader with 20+ years of experience driving global IT infrastructure, enterprise technology transformation, and operational excellence across the banking, manufacturing, and shared services sectors. Experienced in leading and developing high-performing global IT teams of 100 Site IT Managers and Analysts across six countries — Malaysia, Singapore, Indonesia, Hong Kong, Dubai, and Canada. Proven track record in managing multi-regional budgets, strengthening global IT operations, and aligning technology strategies and roadmaps with broader business objectives. Recognized for delivering scalable, secure, and high-availability IT infrastructure, optimizing global site support, strengthening governance and audit compliance, and leading complex technology initiatives across diverse geographies and business environments. Passionate about people leadership, technology transformation, operational excellence, and building IT capabilities that enable sustainable business growth.
Responsible for managing Global Site IT Infrastructure Support for Malaysia, Singapore, Indonesia, Hong Kong, Dubai and Canada region which includes: - Partner closely with Senior Management to align IT requirements from business and provides recommendation and solutions. - Streamlined multi-regional CAPEX/OPEX budget planning, optimizing IT budget by Business Group/Business Unit and manpower staffing levels of Site IT teams. - Direct staffing and benchmarking with multiple regions. - Oversee and report on IT Infrastructure Projects delivered by Site IT & Central IT teams to meet business requirement. - Maintain Site IT team SLA commitment to Business Group/Business Unit across all sites. - Works closely and support Digital team and new project initiatives. - Develop, oversee and communicate operational systems to Site IT to adhere Group IT Policies & Standards. - Ensure Site IT teams adhering to Group IT Policies & Standards and lesson learned from all IT audit findings reports. Remediates the audit findings and provide timely updates. - Perform oversight of physical conditions of local site server rooms for robustness and physical security. - Update existing IT template SOPs periodically to ensure high quality and develop new IT template SOPs. - Managing and coordination of global/regional IT Infrastructure projects for the region/countries. - Coordinate Global MS365 and Cybersecurity Transformation project deployment approximately 10,000 users bridging Central and Site IT team to minimize the operational downtime.
Responsible for managing on-site IT Infrastructure Support for the SEA and ANZ region which includes: - The coordination and management of site IT support staff for the region. - The coordination of global/regional IT Infrastructure projects for the region. - The preparation and the follow-up on the on-site support regional IT budget. - Directed full-lifecycle infrastructure deployment and support (Network, Telecom, Compute) across the SEA and ANZ regions, ensuring high availability for critical manufacturing sites. - Coordination on various Telecom, Server, Citrix, Warehouse Management, Printing and Integration projects for Asia region. - Escalation Partner of Service Desk, 3rd Level team, Global Network Operations Center (GNOC) to resolve local issues. - Facilitate any infrastructure-related changes in the local sites. - Management of process control co-existence with the PPG Network LAN at sites. - Point of Contact for IT Infrastructure to the Business. - Audit & Compliance Site IT Infrastructure ensure compliance and follow-up.
Team lead on technical issues and project leader including system proposal, system design, sourcing, coordinate and ensure project timelines achieved. - Deployed VMWare Infrastructure to replace the existing infrastructure due to obsolescence. - Led bank-wide enterprise Windows 7 OS modernization and lifecycle upgrades for HQ and remote branches. - Deployed Microsoft System Center Configuration Manager (SCCM) 2012 to enables centralized client management. - Reviewed and remediate the individual team Processes based on the findings. - Remediated the UOB Malaysia bankwide compliance issue on McAfee products. - Handled UOB Malaysia IT Obsolescence projects on servers and Windows Operating System. - Handled UOB Malaysia Backup Consolidation project, review the Processes and comply to audit findings. - Involved in all Disaster Recovery (DR) activity as part of the mandatory regulatory requirement. - Involved in audit and compliance findings. Remediated the audit findings and provides evidence on the closure.
Served as an engineer to support MAYBANK daily operation issues and new projects deployment on various platforms and solutions based on customer requirements. Project Tasks - Executed physical infrastructure deployments and hardware provisioning compliant. - Installed Operating System based on customer requirements. - Performed Operating System hardening in Local Server Policy and Windows registry to maintain a secure environment for banking environment. - Assisted the application team in administering and troubleshooting the problem arise. - Provided formal documentations for project sign-off to MAYBANK IT Security. Operational Tasks - Weekly Standby for on-site and off-site support. - Resolved ticket for the problem reported by customer. - Attended Severity 1 and 2 issues to recover the IT services. - Deployed Microsoft Security Updates monthly to all server platforms. - Provided port scanning to detect and remediate any security vulnerability.
Served as onsite engineer for the support of internal and external clients, providing web-based product solutions, server-client application solutions and system integration application solutions. - Implemented Server and Client infrastructure and environment. - Analyzed and setup networking infrastructure based on the hardware acquired. Diagnose all network related problem and settings. - Diagnosed server related problems (ex: Operating System, hardware malfunction and virus attacks). - Installed and configure all web-based applications using Internet Information Service (IIS). - Installed server-client applications in all client workstations. - Diagnosed virus related problems on server and client workstations. - Maintained and troubleshoot applications. - Performed Backup for different environment and requirement. - Performed testing and worked with software designers to establish a user-friendly application. - Instrumental in documenting operating procedures, server installation procedures, client workstation requirements and testing result.