Ayr, Scotland, United Kingdom
I am a highly talented and results-driven professional, with a wealth of experience predominately in roles dealing with Business Analysis, Operational Review, Finance and service improvement processes, data and measurement, business processes, people development, training and customer/patient service delivery within public and private sectors. Commercially aware and results orientated with outstanding staff development and motivational skills, I ensure that service delivery and support agreements are consistently met on time and within budget. My key expertise includes - programme management, transformation management, system development, stakeholder management, strategic management, supplier & third-party management, contract management, continual business and service improvement, financial/budgetary management, risk management, data communication sharing protection, solution design, consultancy & client relationship management, Agile, LEAN and Six Sigma methodology, direct & matrix team leadership and motivation. My key achievements include: • National and Government Reporting – Finance, Data and Performance Reports • Project Management – PI Systems Generation, National Power Stations • Successfully led multiple projects streamlining and improving care received by patients • Championed national improvements to Older People in Acute Care (OPAC) programme • Planned and delivered full lifecycle Dementia Care living facilities project • Acknowledged and subsequently invited to join two national Improvement boards as Remote and Rural Care Representative • Lead on Business Transformation work in Electronic Banking Please do not hesitate to contact me if you would like to discuss my career in any more detail.
BAE Systems - Submarines
• Operational Excellence, service improvement analysis and implementation • Customer Journey Programme Immersive Collaborative Experience (ICE) reviews • IBM Blueworks Live service process re-mapping, training and development