Ephraim, Utah, United States
I drive Customer Success marketing strategy, optimizing adoption, retention, and expansion through cross-functional collaboration. I develop customer engagement programs, establish KPIs, and refine customer journeys to maximize impact. With a focus on growth and advocacy, I align go-to-market strategies, leverage data-driven insights, and influence stakeholders at all levels to drive results.
Managed a high-volume book of enterprise accounts, driving adoption, retention, and expansion through strategic engagement. Developed and executed customer success strategies to maximize product value, increase Net Revenue Retention (NRR), and reduce churn. Built strong relationships with key stakeholders, acting as a trusted advisor to align business objectives with Domo’s solutions. Led customer lifecycle programs, optimizing onboarding, engagement, and renewal processes to enhance customer satisfaction. Identified and drove upsell and cross-sell opportunities, collaborating with Sales and Product teams to expand account growth. Analyzed customer data and feedback to proactively mitigate risks, improve adoption, and influence product roadmap decisions. Partnered cross-functionally with Marketing, Engineering, and Analytics teams to refine go-to-market strategies and customer experience initiatives. Delivered executive business reviews, ensuring alignment on customer goals, success metrics, and long-term value realization.
Managed a portfolio of strategic enterprise accounts, driving retention, expansion, and customer advocacy. Developed and executed customer success strategies focused on maximizing adoption, reducing churn, and increasing Net Revenue Retention (NRR). Acted as a trusted advisor, aligning customer goals with ClientSuccess solutions to drive measurable business outcomes. Led executive business reviews, providing data-driven insights and strategic recommendations to senior stakeholders. Identified and capitalized on upsell and cross-sell opportunities, collaborating with Sales and Product teams to expand revenue growth. Designed and implemented customer engagement programs, optimizing onboarding, renewal, and expansion processes. Partnered cross-functionally with Product, Marketing, and Engineering to influence customer experience and product development. Provided proactive risk management, leveraging customer insights and analytics to drive retention and long-term success.