Australia
I lead General Mills Customer collaboration team, leading a team of 6 composed of Integrated Supply / Vendor Replenishment Planners and Customer Service Roles to deliver positive outcomes for our customers. My responsibilities focus on leading the complete order fulfilment process & developing strong relationships with our customers and business partners to deliver strong service levels and mutually beneficial outcomes across the supply chain. This includes building and executing a customer collaboration strategy, leading optimisation opportunities, team coaching & leadership, and championing service and our customers voice within General Mills.
I led the UK&I Import Team; leading a team of Import Planners and our freight & brokerage operations across several global manufacturing plants into UK&I DC's, collaborating with our partners to deliver on service, compliance and cost metrics. I led the development of a new team in a new post-brexit world whilst leading the navigation of global logistics challenges such as driver shortages and port congestion.
Experienced Customer Demand Planner, developed from experience planning and managing several supply chain accounts across Grocery, Discounter, Convenience and E-Commerce channels. Responsibilities focused on managing the account and SKU-level forecast and managing the customer supply chain relationship; collaborating on forecasts, service resolution & management of tactical opportunities to deliver on service, OSA, waste and cost to serve metrics. Achieved continuous growth in forecast accuracy on all accounts managed through strong partnership and analytics. My achievements in role also involved delivering a number of continuous improvement opportunities - examples including leading the development of inventory allocation and forecasting tools and processes.
13 month placement working across the Supply Chain in a Manufacturing and Warehouse environment. Experienced managing functional improvement projects within supply chain, delivering improvements on quality and operational excellence KPIs as well as reducing logistics and warehouse costs.
Internship gaining experience in Consultancy. Gained due to achieving 3rd place in the Deloitte Micro-Tyco Challenge.