Greater Chicago Area
Effectively utilizing my current skills and experiences to contribute to the efficiency of an organization with an opportunity to advance my technical skills.
Lead of Information Technology department providing 24/7 centralized master control services for a large group of television stations and networks. Oversee, design, and manage IT infrastructure while coordinating with cross-functional teams across sites to provide quality services to our customer base. Responsibilities include resolution of customer inquiries, providing operations team with new workflows to streamline processes, and building strong vendor relationships. ●Planned and turned up redundant nationwide network utilizing MPLS, DIA, and P2P carrier paths across corporate and customer sites. ●Key team lead of business relocation while maintaining customer SLA during migration between sites. ●Rolled out EMC® Isilon® 500TB+ NAS cluster for storage of media files. ●Onboard new customers for digital media broadcast and streaming services. ●Negotiated to reduce IP carrier costs by 25% and POTS carrier cost by 56% to provide better ROI. ●Improved and maintained infrastructure proactively while keeping costs below or within budget.
●Report to ownership and directors to discuss improvements to the company's efficiency. ●Deployed and maintained IP networks for delivery of television feeds. ●Designed and built server, storage, encoder, decoder, and PC hardware. ●Coordinate with cross-functional news and master control services teams. ●Configured and deployed video transcode solution workflows reducing end user work load. ●Troubleshot quality issues with digital video packages and delivery services. ●Managed and controlled access to traffic and FTP services.
●Maintain IP networks for delivery of television feeds. ●Build and install server and PC hardware. ●Troubleshoot quality issues with digital video packages. ●Controlled access to hosted traffic and FTP services. ●Install and deployed digital signage solutions.
●Resolved customer support calls. ●Installed CIPAFilter product with new customers. ●Trained customers on use of product. ●Maintained customer networks and servers. ●Encouraged add-on sales with existing customers.