Greater Manchester, England, United Kingdom
Currently an Enterprise Support Manager. I have engineering, infrastructure, and architecture skills that go back over 15 years, with a focus on leadership, strategy, and transformation. I'm known for getting things done, being direct, and being focused on the outcome.
World's leading cloud service provider - I lead and develop a group of over 12 Technical Account Managers focused on the UK Financial Services Industry (FSI).
World's leading cloud service provider - I am the voice of the customer - support, escalations, architecture, cost-savings, demonstrations, and deep-dives for enteprise accounts based in the UK. I know more than anyone would need to if you wanted to run things on AWS.
Consumer-facing application that uses React Native, Serverless, and PHP. I'm a hands-on Director who was hired to transform the organisation from a struggling & slow startup to a lean and effective scale-up; I've achieved that. Now I work on architecture, coaching, and increasing engineer autonomy. • Reduced cycle time by 95%, from 40 days to 2 days to get code released. • Supported growth from 40 to 90 colleagues, during an awkward start-up to scale-up transition. • Passed a PCI-DSS audit in 2 weeks, it used to be 6 weeks. • Improved security scoring from 20-50% on average, to 90% or higher. • Set up engineering & technology for success through coaching, OKRs, and support. • Developed a headless CMS caching service that handles 30-million requests per month, reduced costs from $30,000 to $600 per year. Written in Golang and deployed to AWS EC2. • Eliminated 80,000 lines of code in legacy internal portals, migrated the portals to Retool so engineers could focus on valuable customer problems. • Built a permissions escalation portal. Written in Golang and using DynamoDB, EventBridge, and Cognito. Allows people to temporarily access secure resources with optional 2-step approval. • Built “model applications” that enable engineers to bootstrap their own environments using PHP, TypeScript, and Golang. Reduces time to deliver a new service by 80%.
Online car retailer using AWS, Typescript and CDK - For this role I was hired to give internal teams a voice - to make them feel empowered and to make their lives easier. I would architect & design improvements, deliver them (with my team), and get feedback. • Supporting 20 internal engineering teams. Responsible for the roadmap, planning & prioritisation for the internal platform squad. • Architected the following: AWS multi-account strategy, internal network, deployment pipelines, shared services. • Built new services to support the above with Typescript & CDK. • Ran and contributed to multiple working groups in areas such as observability, architecture, and augmented reality.
World's leading cloud service provider - I was the voice of the customer - support, escalations, architecture, cost-savings, demonstrations, and deep-dives for large global accounts based in Europe. I know more than anyone would need to if you wanted to run things on AWS. • Infrastructure & operations strategy for global accounts & large enterprises. • Solution & enterprise architecture, including review and design. • Large scale infrastructure migrations for DC to cloud (over 500 servers) • Cost savings that came to over $2 million USD annually. • Training and workshops with over one hundred attendees. • Expert in “ask the expert” for AWS European Summit 2020. • Interviewing and development of TAMs – 80 interviews conducted in 12 months. • Escalations and connecting customers to service teams.