Greater Nottingham
A Lead Microsoft Dynamics 365 & Power Platform consultant with over 10+ years’ experience across different business sectors including Government, Non-Profit and Professional Services. I began my professional journey in 2014 after graduating from Coventry University with a BA (Hons) in Business Management. I initially worked in Property, Financial Services and white-collar Recruitment, before pivoting into the IT space in 2018 — where my journey truly began! I started my technical career working with Salesforce CRM and a range of SaaS platforms before finding my home within Microsoft Dynamics CRM, where I've worked from the ground up to become a Senior Consultant in the D365 and Power Platform space. My current experience involves architecting, implementing, stabilising and future-proofing business-critical processes in Dynamics 365 CE across the Sales, Marketing and Customer Engagement modules. I focus on reducing technical debt and bridging the gap between business and technology, to translate real-world operational problems into robust, maintainable solutions across Dataverse, Power Automate, Power BI and the wider Microsoft stack. I work closely with C-suite and senior-level stakeholders to promote modern workplace initiatives and drive automation, enabling teams and departments to reduce manual tasks so that they're able to focus on what truly matters. Alongside my Power Platform and Dynamics 365 expertise, I am actively upskilling with the latest version of .NET (currently .NET 10) and C#, using Visual Studio Code to deepen my understanding of how low-code and pro-code solutions intersect, and to support advanced integration requirements where extensibility scenarios around D365 fall outside of the usual out-of-the-box scope.
At The Law Society, I was a subject matter expert for Dynamics 365 and SharePoint and I lead on the company’s digital workplace transformation project which encompassed the entire M365 stack and SharePoint Service Transition. Main responsibilities: • Responsible for 3rd Line IT Support, system availability and D365 Cases/Queues. • Guiding and mentoring Support Centre colleagues on case resolution best practices. • Managing Dynamics environments and storage capacity. • Updating Contacts, Accounts, Connections and Business Process Flows. • Creation of technical system documentation to support stakeholders and users. • UAT/Sandbox Testing and importing/exporting and creating D365 solutions. • API Testing using Postman CLI. • Dynamics CRM Dashboard, Reporting, and advanced queries (+ XRM Toolbox). • SharePoint Global Administrator, Process Designer and Teams Administrator. • Microsoft 365 Global Administrator. • Managing pipelines and data sources/data integration workflows with Azure Data Factory • Monthly housekeeping task to clear Audit Log in Microsoft Dataverse. • Power BI Governance (Setting up permissions and workspaces for other teams). • Creating datasets (semantic models) in Power BI using Dataverse as a source. • Provisioning Teams sites using Orchestry governance software. • Azure B2C Identity to manage online accounts for Solicitor Database. • Azure DevOps Kanban board to prioritise backlog items, manage user stories, features, and tasks, and to collaborate with the team. • Troubleshooting Azure Logic Apps and Microsoft Power Automate workflows. • Use of D365 SQL Server to run a script that handles urgent suppressions and strike offs. • Researching Microsoft 365 Message Centre and public preview releases. • Administering Microsoft Azure Privileged Identity Management (PIM). • Creation of Azure Automation Accounts to manage SharePoint site content resources. • Creating all SharePoint documentation for Digital Workplace Transition Project.
Primary responsibilities: - Daily routine system checks of Dynamics NAV job queues, job queue entries and servers - Weekly CAB Meetings - Processing Monthly Payroll G/L file in No. Series for the Head of Payroll and Head of Reward - Customizing fast tabs - Supervising Procurement Team with monthly bulk vendor uploads (No. Series support) - Supporting ad-hoc GRNI reversals for the Accounts Payable team - Capturing requirements of internal senior stakeholders and assigning to product backlog - Gathering feedback from end users and raising process issues to aid continuous improvement - Submitting Line of Business (LoB) change requests to Product Backlog - Use of Azure DevOps Project Boards - Coordinating weekly call with Microsoft Partner (Support Vendor) to troubleshoot system issues - Working closely with the Product Owner, Product Manager and third party vendors to support Dynamics NAV integrations and processes. - Taking part in Agile and Estimation training sessions - Creation of in-depth technical documentation to prevent single points of failure - Working closely with Infrastructure Manager to monitor Dynamics NAV Azure Logic Apps Continuous primary support for SharePoint alongside Dynamics NAV duties - Supporting users with document set creation and managed metadata - List and library creation - Managing guest user access via Azure AD - SharePoint governance by working closely with Cybersecurity & Legal teams - Managing Power Automate flows that integrate with SharePoint - Permissions / Role management - SharePoint Online Management Shell (PowerShell) - Site collection administration - File recovery - SharePoint site migration (Using Sharegate tool) Continuous primary support for D365 CE alongside Dynamics NAV duties - Managing user licenses - Creating new users - Troubleshooting workflows - View and dashboard creation
Main responsibilities: • Primary support for Dynamics Navision, Dynamics 365 CE, SharePoint, Microsoft Forms, & Microsoft Teams. • Supporting end users with PowerApps workflows that interlink with SharePoint Lists and Libraries. • Troubleshooting Customer Voice Surveys and Email Tracking in Dynamics CRM. • Creating views and dashboards for users in Dynamics 365 CE & Marketing. • Configuring and troubleshooting case rules in Dynamics 365 CE. • Global SharePoint Administrator for all sites across the business working closely with M365 Product Team, Legal team and DPO to secure permissions, manage file visibility and prevent data breaches. • Mass migration of SharePoint site architecture using ShareGate tool. • Handling managed metadata columns in SharePoint and term store. • Supporting SharePoint communication site requests for Intranet. • Managing external users in M365 Admin Center and Azure Portal. • M365 license management. • Working closely with M365 Product Owners and Microsoft Partners to support and troubleshoot BAU Processes (SharePoint & D365). • Executing scripts in SharePoint Management Shell. • D365 user licence management/configuration through Azure Portal. • Monthly service reporting on Dynamics NAV and Dynamics 365 CE. • Weekly meetings with Avanade/Quantiq (Microsoft Partner) in relation to Dynamics NAV & Dynamics 365 CE. • Raising process issues to product backlog to improve end user experience. • Using Azure Portal to monitor and create alerts for Azure Logic Apps. • Monitoring Dynamics NAV Servers in Windows Server using mRemoteNG. • Incident and Problem Management using Zoho Manage Engine. • Onboarding and training end users for new NHSPS Customer Portal. • Troubleshooting Dynamics NAV PO queries and managing user access/setup. • Creating detailed technical documentation to share knowledge across the team. • General system availability checks using CheckMK monitoring tool.