Zurich, Zurich, Switzerland
Strategic Medical Affairs leader with extensive experience in EMEA Medical Information, scientific content governance, and digital transformation. A career shaped by the ability to elevate operational excellence, strengthen scientific communication, and bring clarity to complex cross‑functional environments. Currently overseeing performance analytics, vendor operations, content governance, and cross‑functional coordination for the Gastroenterology therapeutic area. Known for driving innovation through intelligent search, AI‑assisted content generation, and advanced reporting tools that support senior leadership in resource planning and decision‑making. Recognized for a calm, thoughtful leadership style and the ability to build trust across teams. Strong focus on scientific rigor, compliant communication, and structured problem‑solving. Combines strategic thinking with hands‑on execution to deliver measurable improvements in efficiency, quality, and stakeholder engagement. Motivated by environments that value scientific excellence, innovation, and meaningful impact on patients and committed to contributing to organizations where these principles guide both strategy and culture.
Oversee EMEA medical information strategy, operations, and vendor management for the Gastroenterology therapeutic area, serving as Senior Manager and subject matter expert. Lead the design and implementation of scientifically accurate, compliant medical information content while managing a complex vendor ecosystem. Drive team development, performance analytics, and digital transformation initiatives to strengthen operational excellence across the region. » Design and implement scientifically rigorous medical information content (SRDs, FAQs, tailored responses) ensuring compliance with EMA regulations, and company codes of practice. Collaborate with global medical teams and regulatory affairs to ensure locally relevant, multichannel-optimized content. » Oversee external medical information vendor. Establish and monitor SLAs; manage vendor performance against key KPIs (response time, quality scores, first-contact resolution); contribute to vendor training. » Establish KPI dashboards capturing response metrics, inquiry trends, and quality assessments. Use advanced analytics to identify improvement opportunities and provide regular performance reporting to leadership. » Champion the development of a new reporting tool, supporting senior leadership with strategic analysis of performance and resource allocation based on processing times, while driving the adoption of innovative technologies including intelligent search, self service portals, and AI assisted content generation to enhance operational efficiency. » Mentor interns in medical information operations, scientific writing, and compliance. Build organizational capability through training program design and delivery. Foster accountability culture focused on continuous improvement. » Partner strategically with medical affairs, medical communications, regulatory, compliance, and pharmacovigilance teams. Serve as primary liaison for EMEA medical information operations and manage vendor relationships.
Led medical information service delivery for Gastroenterology therapeutic area, managing complex inquiries, vendor relationships, and cross-functional communications. Responsible for ensuring scientific accuracy and compliance while building stakeholder engagement. » Managed medical information requests and resources for Gastroenterology product portfolio. Ensured timely, accurate responses to healthcare professional inquiries while maintaining scientific rigor and regulatory compliance. » Performed quality control processes for medical information requests. Maintained close collaboration with external vendors to ensure consistent service delivery, compliance, and adherence to company standards. » Delivered monthly activity reports to affiliate teams and shared trend analysis with internal stakeholders. Built organizational awareness of medical information inquiry patterns and regional insights.
Managed medical information service delivery across the full product portfolio while overseeing scientific documentation systems, library services, and knowledge management. Responsible for implementing new digital tools, ensuring responses scientific accuracy, managing publication databases, and optimizing internal communication and reporting processes. » Provided scientific medical responses across all products, managing [50-80 requests/month], ensuring compliance and scientific rigor. » Contributed to the successful rollout of a new CRM system as part of a company wide initiative to harmonize medical information management, improving data consistency and alignment of medical information processes. » Conducted scientific monitoring and maintained documentary database. Managed publication search, copyright compliance, and spearheaded project for automatic publication entry into database system, improving efficiency and data management. » Managed medical information stands at congresses. Coordinated production and management of congress-related documentation and materials. » Analyzed and reported monthly activity metrics to marketing and medical departments, providing insights on inquiry trends and service performance.
Delivered medical and scientific information services for the cardiovascular portfolio, serving as medical information lead for apixaban. Ensured high‑quality, compliant responses to healthcare professionals while supporting operational excellence, training, and quality oversight. » Oversaw medical information activities for apixaban, ensuring scientific accuracy, regulatory compliance, and effective alignment with cross functional medical, safety, and regulatory stakeholders. » Maintained and continuously improved the Standard Response Library and validated tailored responses for complex HCP inquiries, ensuring content quality, consistency, and audit readiness. » Supervised and trained first line agents, strengthened operational processes, ensured compliant handling of safety related reports, and drove continuous improvement initiatives to enhance service performance and reliability.
Delivered medical and scientific information services while managing front-line team performance and ensuring compliance with pharmacovigilance and quality standards. Responsible for crisis response, agent training, and continuous service improvement initiatives. » Provided medical responses to healthcare professional requests. Led crisis management situations, ensuring rapid, accurate, and compliant resolution. » Detected and collected adverse events and quality complaints. Ensured proper reporting and escalation of safety-related issues. » Managed standard operating procedures and drove continuous service improvement initiatives to enhance operational effectiveness and service quality.
Supported strategic and operational marketing initiatives for delocalized biology diagnostics. Responsible for market analysis, regulatory compliance, competitive intelligence, and field engagement with sales teams and healthcare professionals. » Conducted market research and competitive intelligence analysis. Studied regulatory context and ISO standards (22870, 15189) relevant to delocalized biology diagnostics. » Developed training support materials and promotional tools for sales engineers. Created field marketing resources to support sales effectiveness. » Participated in field days with sales engineers and managed trade show presence (JIB, Medicine at Work), building direct relationships with healthcare professionals and stakeholders.
Selection and implementation of evaluation methods for the development of cosmetic ingredient testing using cultured cells and ex vivo human skin. Biological assessments performed through: * Cell culture * Fluorescence microscopy, including immunodetection on cells and histological sections * Molecular biology techniques, including qPCR Analysis and reporting of experimental results, management of cell cultures, and execution of laboratory procedures under a biosafety hood.