New York, New York, United States
Hands-on IT consultant with a 20-year proven track record servicing local, national, and international SMB clients from a broad range of industries. While my primary focus is on Core Systems that utilize Microsoft technologies whether On-Premise or Cloud based and the network infrastructure, I have extensive experience implementing, administering, and troubleshooting software from ISVs. Because I understand both Business strategy and IT strategy, I have successfully implemented the right Technology and Vendors for my clients, so that they could achieve their current and future goals whether they were a startup or an existing business. Clients range in size from 2 to 60 users and frequently have geographically dispersed staff. Typical client has under 30 users. • Strong troubleshooting & critical thinking skills • Deadline & detail oriented • Ability to prioritize & multitask • Deescalate stressed users/situation • Manage client/user expectations • History of client retention
Industry Sector Experience • Biotech • Manufacturing • Legal • Education • Property Management • Environmental • Software • Architecture IT & MIS Skills My primary scope of experience encompasses: • Windows Server Systems and Desktop \ Workstation \ Laptop Computers (Hardware and OS) • Network Infrastructure -- LAN Structured Cabling, Switches, Wireless devices -- WAN Internet Access, Routers, Firewalls • Peripherals\Other – UPS, Backup Drives (Tape and Disk), SAN, JBOD, Printers, Copiers, Video Conference Systems, Scanners, Phone Systems As a Senior Consultant I have extensive experience: • Evaluating, Planning, Designing and or Specifying requirements • On-site and Remote Deployments & Implementations • On-site and Remote Administration, Maintenance, and Support • On-site and Remote Troubleshooting and Repair • Backup and Recovery, High Availability, and Disaster Recovery • Viruses and Malware • Software Searches • Business System Analysis • Project Management • Vendor Management • EDI Technical Server • Hardware HP, Dell, IBM\Lenovo, White-box • Windows Server 2003\2008\2012r2\2016\2019\Azure (DHCP, DNS, AD, Group Policy, WSUS, Hyper-V, Clustering, IIS, RDS, VPN, Storage Spaces, SOFS) • Exchange 5.5\2003\2013\2016 & Office365 + Other Hosts • SQL – 2000\2005\2008\2012\Azure • Server Applications Symantec End-point Protection, Veritas Backup Exec, Unitrends Backup Network • Netgear, Cisco, Sonicwall, HP, Zyxtel • Switches, Firewall, Wireless, Print Servers, Video, Copiers • DSL, T1, Fiber, MPLS, Microwave, Cable, POTS, ISDN, PRI, Wireless Broadband Desktop\Laptop\Tablet • HP, Dell, IBM\Lenovo, Apple, White-box • Windows XP\Vista\7\8\10 Applications • MS Office - 2003 thru 2016 & Office365, Lync\Skype • Adobe Acrobat & CS (Illustrator & Photoshop) • Sage\Peachtree • QuickBooks Miscellaneous Avaya | Polycom | Konica | Canon | Kyocera | Xerox | Epson | Zebra | Sato
• Performed multiple: -- Windows Server Upgrades and Migrations -- Email Deployments and Implementations: On-premise & Hosted Exchange -- Performed office relocations • Provide ongoing Support and Administration • Act as IT point of contact for their hardware, software, and ISP \ Telecom vendors
• Provide ongoing comprehensive IT & MIS services • Performed Multiple: -- Windows Server Upgrades and Migrations -- Email Deployments, Implementations, and Migrations: On-premise & Hosted Exchange -- Office expansions • Act as IT point of contact for their hardware, software, hosting, and ISP \ Telecom vendors
Engaged to troubleshoot issues with their hosted email. • Implemented migration to new email host • Provide ongoing remote Administration, Troubleshooting, and On-boarding for users across the US and their plant under construction in FL
After originally being retained to Deploy and Implement their initial Server & LAN I ended up providing comprehensive and complete IT & MIS services until the company closed. • Performed Multiple Deployments, Implementations, Upgrades and Migrations: -- Windows Server -- Exchange Server -- ERP\Supply Chain Business Software System -- Office & warehouse expansions and relocations