Belgium
With almost 20 years of dynamic experience and currently acting as a CIO, I bring a broad backpack of expertise in orchestrating international ERP initiatives and crafting tailored solutions. My journey is characterized by unwavering dedication, enthusiasm, and a proven track record in effectively managing IT departments, leading diverse teams, and coaching individuals to reach their full potential. My extensive experience managing projects across diverse international landscapes has honed my ability to adapt ERP solutions to meet the unique demands of various markets. Navigating cultural intricacies, compliance requirements, and global technological challenges is second nature, contributing to operational efficiency and global scalability. As a leader, I prioritize the development and empowerment of individuals within my teams. Having successfully managed IT departments, I guide teams towards strategic objectives while fostering an environment of continuous learning and innovation. My commitment to coaching extends beyond technical skills, encompassing the holistic growth of team members.
Defined and executed a multi-year IT strategy to future-proof the business, specifically targeting the integration of digital tools to optimize the field service operations 🔹Operational efficiency & ERP modernization Matured the core Microsoft Business Central ERP system with a strong focus on operational efficiency and business process harmonization 🔹Cybersecurity & IT Governance Instituted a robust IT governance framework and comprehensive cybersecurity program, including ISO industry-specific compliance, successfully reducing security incidents 🔹Customer & Service Digitization Oversaw the deployment of mobile field service applications and customer-facing digital portals, improving service technician efficiency and increasing customer satisfaction.
Acting as Senior Program Manger for The Cronos Group, PWC, and FOD to build and manage a full-fledged software platform to facilitate The Digital File. This program entails the ideation and creation of a set of new software solutions and a new architecture to facilitate the Digital File. The idea is to make use of the Digital File by multiple case management systems to make use of contextual search and collaborative workflows across Justice.
Responsible for a multi-country roll-out of - Microsoft Dynamics 365FO - Microsoft Dynamics 365CE - All custom-made apps via a distributed streaming architecture supported by Apache Kafka * Czech Republic * Hungary * Poland * Luxembourg * Belgium * Netherlands Advocating agile practices for a 100+ IT Crowd combining rich facilitation and technical skillset.