Asse, Flemish Region, Belgium
Ambitious Luxury Management graduate specialised in Brand Management, with experience in CRM and digital innovation from my internship at L’Oréal Benelux. With a strong foundation in branding, marketing strategy, and customer experience, I’m now ready for a new adventure in a junior role! Let’s connect!
- Exposure to customer engagement strategy, CRM analytics, and commercial performance tracking in a multinational environment - Executed CRM campaigns across Dermatological and Luxury divisions in line with global customer engagement strategy - Supported customer acquisition and retention initiatives through targeted CRM activations - Analyzed campaign performance through KPI tracking and reporting to support data-driven decision-making - Contributed to Skinceuticals Black Friday campaign, resulting in €10K revenue sell-out
- First point of contact for customers, managing inquiries and providing support across phone and email channels - Coordinated schedules for lessons and exams, ensuring a smooth end-to-end customer experience - Maintained accurate client data and ensured operational efficiency in a high-volume environment
- Coordinated communication and stakeholder support across multiple brands and retailers within the Benelux region. - Monitored training participation and maintained reporting dashboards using Excel to support performance tracking. - Supported business analysis activities by collecting and reviewing education-related data across brands and retail partners.
Studied Masters International Business within the Erasmus programme for 5 months.