Bengaluru, Karnataka, India
Product teams often build what's technically possible rather than what users actually need. I help close that gap. My background in community building and content creation taught me to obsess over the audience, why they show up, what frustrates them, and what keeps them loyal. I bring that same lens to product: research-first, assumption-second. Paired with a CS degree, I can sit comfortably in conversations with engineers, designers, and stakeholders — translating between them without losing the user in the room. Open to PM and APM roles where user clarity drives the roadmap.
Spearheading automation of the end-to-end CD refund process (post-policy expiry) currently in active scoping with the tech team — expected to eliminate 50 hours/month of manual ops work Scaled invoice processing operations from ~80 to ~400 invoices/month by driving consistency and process discipline across the endorsements pipeline Owning HID coordination and invoice reconciliation for employee health policy additions, ensuring zero-lag between endorsement requests and financial closure
Processed and tracked health insurance endorsements for employee additions, supporting a pipeline that grew 5x during tenure - from ~80 to ~400 invoices/month Managed end-to-end CD (Cash Deposit) refund workflows post-policy expiry for almost 400 corporate accounts, maintaining accuracy across high-volume reconciliation cycles. Identified recurring manual bottlenecks in invoicing and refund flows, directly informing the automation initiative now being built into the product
Led a campus community of 80 students, driving engagement through events/content/workshops with a 30% increase in active participation over the cohort period. Acted as the on-ground feedback loop between users and the Zuno team, surfacing product insights from student conversations
Drove awareness of the Zuno platform across Chitkara University, reaching roughly 600 students through organic content and peer outreach