Salt Lake City Metropolitan Area
I specialize in building software products at speed. Reach out if you want to chat. I'm always up to help however I can.
Loupe is on a mission to bring the power of technology and innovation to the oldest industry on Earth; where fine jewelry, watch, and gemstone suppliers and retailers buy and sell some of the most valuable and timeless creations of humanity.
For many years, I have been a consultant and advisor in the retail technology space; specifically drop shipping / direct fulfillment, data exchange, inventory management, and analytics. I also have experience consulting for other SaaS companies across multiple industries, and am advising on the use of GenAI and LLMs in gains across the business stack. Named clients include: NuORDER, Oliver Wyman, SKF, JAMZ, The Sourcing Group, MicroPort Medical, Baucom Consulting, and more.
To their advantage, large retailers have shared inventory and sell-through data with brands for decades. Technology has leveled the playing field. Now with TrackFly, brands can collect inventory and sell-through data from small, independent, and specialty retailers from around the world. It's the beginning of a supply chain revolution.
As an industry veteran in backend retail systems, and specifically drop ship solutions, I was recruited and hired to launch a drop ship platform side-by-side Scalable's industry leading print-on-demand business. After digging into the company's capabilities, and understanding its technical and operational processes, I led a small team of designers and developers in architecting the drop ship solution. After a few months of development cycles, we launched and grew to over $500k in daily sales in just a couple weeks. I left the business at the end of 2021 to work on my side-hustle, TrackFly, full time.
Dsco was purchased by CommerceHub (now Rithum) in 2020. Having stepped aside as president, I continued to lead innovation and new product development while building the analytics infrastructure of Dsco. My primary goal was to design and develop new drop shipping data products for client use. As a team we continued to develop our real-time event streaming processes that was our ETL into Aurora and Redshift. We also laid down integrations for internal tools including Zendesk, Chargify, Jira, and HubSpot to give us a unified internal reporting architecture. Being an AWS partner, we used several core technologies including Redshift Spectrum, Athena, S3, and Glue to combine our data lakes and report on statistics across the platform. We also began to set up product telemetry data sets; including simple Google Analytics and investigating integrations with Snowplow. Inside of the platform application we developed new reporting and dashboarding interfaces for use by all clients, and connected to a multi-site Tableau server cluster for our largest clients' reporting and analytical needs. As reporting and analytics became a fundamental aspect of the Dsco offering we began to investigate, and connect with, Domo and Power BI as well. In addition to reporting and analytics, the team began using machine learning to classify millions of items on the platform using both text and image analysis, predict order cancellations and item stock-outs by tracking inventory levels, and to optimize the difficult shipping carrier and method decision-making process by tracing millions of shipping routes and transit times across the platform.
After leading product and operations, and building Dsco across all departments, I was promoted to president to focus on long-term growth and strategic initiatives. During this time I spearheaded the testing of new marketing and sales efforts, and laid down the company's subscription model that has changed the competitive landscape for the entire drop ship industry. When a second critical partnership was created I led the development of a new rate shopping system that produced savings of over $1,000,000 annually for the company. At this time I also led development of the future of Dsco; its real-time data reporting, analytics, and scientific platform. At the end of my tenure as president, Dsco had grown to dozens of employees, a new office space, thousands of integrations and trading partners, and a bright future as a key player in the industry. We had won market share, and taken several clients from our primary competitor and industry incumbent. In order to take the company through the next stage of growth the founder and I knew that we would need to hire an experienced leader. I decided to stay at Dsco to help continue my work on developing the company's future data science capabilities.
I was hired to help the founder of Dsco finalize a year-long pivot of the company with new technology and business operations. At the time a major client was piloting the platform, and I was put in charge of new product development as well as ensuring the client and its partners successfully onboarded. I worked closely with decision-makers at dozens of the largest retail brands in the world as they began integrating their ERP and e-commerce backend systems with Dsco. At the same time, I worked with the engineering team to develop several technologies that modernized not only Dsco but also the entire drop ship industry; including EDI, AS2, SFTP, API, and a simplified and automated onboarding wizard aptly named Gandalf. Within a few months I was leading client success and technical support, and working with the founder on other strategic hires across the company. We hired leadership and role-playing team members for sales, marketing, support, and client success teams. After the pilot went successfully our client became a key strategic partner and investor in the company. Dsco began to take flight.