Clayton Conway

About

Experienced Customer eye care team leader with a demonstrated history of working in the logistics and supply chain industry. Skilled in Import, Customer Relationship/Service Management (CRM), Freight Forwarding and Banking sector . Graduated from St. Xavier's College (Autonomous), Calcutta/Kolkata

Experience

• Customer Care Team Lead at Keuhne and Nagel
  Feb 2022 - Present · 4 yrs 5 mos

• Customer Care Team Lead at Kuehne+Nagel
  Feb 2022 - Present · 4 yrs 5 mos

• Senior Project Planner and Co-Ordinator at Hope Consortium-AD Ports
  Feb 2021 - Apr 2023 · 2 yrs 3 mos

  • Key area of focus is to ensure 100% customer satisfaction on all business related necessities. • Handling almost 100% of import and export formalities. • Dedicated support from order to invoice. • Liaising between all external and internal stake holders to ensure a smooth operation. • Creating and delivering customized daily/monthly reporting as and where necessary. • Taking the lead with local government entities and the customs procedural requirements. • Ensuring 100% accuracy on communication and related topics with all stake holders. • Presides over monthly/Quarterly client reviews • Main point of contact between the external and internal management teams.