Claudia GONZALEZ TORNQUIST

Chief of Staff | HR & Operations Leader | AI-Powered People Solutions

Argentina

About

HR & Recruiting leader with 20+ years building people operations that scale — across Real Estate, Tech, Consulting, NGOs, Government, Banking, Insurance, Beverages, Energy, and Social Media, in USA, Canada, LatAm, and EMEA. I specialize in end-to-end talent acquisition, HR infrastructure design, and executive support for global organizations. I build the systems, SOPs, dashboards, and playbooks that make hiring and people ops actually work — then hand them off ready to run. Experienced leading HR and recruiting across USA, Argentina, Brazil, Chile, Colombia, Mexico, and Europe — from startups to multinationals, from humanitarian NGOs to government agencies. What I work with: ATS: Workable · GoHighLevel · Greenhouse · LinkedIn Recruiter HRIS: SuccessFactors · SAP · PeopleSoft · BambooHR AI: Custom GPT · Claude · Elise AI · Aptive Payroll: Deel · Vensure Analytics: Power BI · Google Workspace · Notion · Clickup · Hubspot Currently serving as Chief of Staff at Epirco Group while continuing to advise select clients through Think Global Advisory. 🌐 thinkglobaladvisory.net | EN / ES / PT

Experience

  • Chief of Staff at Epirco
    Apr 2026 - Present · 4 mos

    Chief of Staff driving executive coordination, operational follow-through, and people & hiring processes across a global remote organization. Combines strategic support to leadership with hands-on execution, internal accountability, and cross-functional process ownership.

  • Human Resources & Recruitment Manager at M Group Residential
    Feb 2025 - Apr 2026 · 1 yr 3 mos

    Executive Summary | HR & Recruitment Manager | Multifamily Property Management Seasoned HR & Recruitment Manager overseeing full-spectrum Human Capital strategy for a growing portfolio of multifamily communities in Texas. I align people, process, and performance—supporting business goals with compliant, scalable HR systems. 🔹 Strategic HR & Growth Support Design and evolve organizational structures, reporting lines, and workforce planning to match rapid expansion goals. Lead company-wide training and strategic alignment to future growth. 🔹 Recruitment & Talent Acquisition Build and maintain pipelines for onsite and remote bilingual roles across Maintenance, Leasing, Property & Assistant Managers. Emphasize fit, retention, and long-term contribution. 🔹 Full Employee Lifecycle Oversight Manage onboarding, offboarding, performance tracking, contractor classification, and career growth initiatives. Reduce turnover and improve accountability. 🔹 Compliance & Risk Mitigation Ensure alignment with I-9, IRS, Fair Housing, and labor laws. Manage 1099/W2 classifications, work with PEOs, and lead sensitive investigations with confidentiality and legal care. 🔹 HR Strategy, Culture & Reporting Deliver key HR metrics to leadership—turnover, engagement, training. Lead culture programs, internal surveys, and employee recognition. Advise on housing incentives and benefits. 🔹 Operational Partnership Support Property and Regional Managers with staffing, crisis response, and team performance needs. I work hands-on where HR meets operations.

  • Business Development Specialist at MMI Media Monitor Internacional
    Aug 2020 - Mar 2026 · 5 yrs 8 mos

    We work in the Business Intelligence Platforms, using Big Data tools to provide Impact Analysis on every area of the company. (Social Media Impact, Finance and Administration trends, Human Resources trends, etc.) Our scope includes private companies, public institutions, press in many industries such as Tourism, Energy, Retail, Services, etc.

  • Buenos Aires City Government (9 yrs 7 mos)
    • Advisor Gobierno de la Ciudad de Buenos Aires
      Dec 2015 - Jun 2025 · 9 yrs 7 mos

      Asesora Jefatura de Gabinete de Ministros. Nexo con Ministerios y Gobernaciones de las Provincias. Recepción de temas inherentes al área. Manejo de Proyectos Especiales relacionados con Salud, Equidad, Atención de ciudadanos. Trabajo de campo y cooperación para lograr tener presencia en todo el país con las necesidades de ciudadanos y funcionarios de gobierno en todo el país. Nexo con Organizaciones No Gubernamentales locales y extranjeras. Seguimiento y cumplimiento de los proyectos asignados.

    • Subsecretaria de Demanda Ciudadana, Calidad y Cercanìa
      Jan 2016 - Nov 2017 · 1 yr 11 mos

      Proponemos y desarrollamos soluciones a implementar para la mejora de la calidad de los servicios al ciudadano en coordinación con las áreas competentes, simplificar trámites, realizar control y seguimiento de Calidad, adecuar sistemas y normativas, asistir a Ministerios en la certificación de calidad de sus procesos, medir y evaluar la satisfacción de los vecinos en su vinculación con el Gobierno de la Ciudad Autónoma de Bs. As. Coordinar la derivación de reclamos, solicitudes, consultas y trámites recibidos hacia las distintas dependencias del G.C.B.A. Formular y proponer iniciativas referentes a la transformación y mejora de los sistemas de información transversales del G.C.B.A. Intervenir en el diseño y coordinación de las políticas de transformación y modernización en las distintas áreas de gobierno.Supervisar el diseño de procesos y asistir en esta materia a todas las áreas del G.C.B.A. que lo requieran.

  • Business & Human Capital Advisor at TGA - Think Global Advisory
    Aug 2009 - Feb 2022 · 12 yrs 7 mos

    We partner our clients in all sectors and regions to identify their highest value opportunities, address their most critical challenges and transform their business. We focus on Human Capital, Safety&Environment, Communications, Marketing&Commercial Strategies. Latest partnership activities: + HR Advisor at Parker Hannifin Latin America + Organizational Structure Advisor at Transportes Páez Logística + HR Advisor at INCAR S.R.L. + Project Manager at DPM Papelera + Operations Manager at Dot Prepress S.A. and Gráfica Futura + Advisor at Dirección General de Planeamiento Educativo, Ministerio de Educación, C.A.B.A. + Controller at Unión por Todos (latest elections in Argentina), supervising election project internally + Executive Assistant to VP at HLB PHARMA Laboratory +HR Specialist at PARKER HANNIFIN LATIN AMERICA