Boise, Idaho, United States
I am an advocate for positive change, collaboration, and servant leadership. I care passionately about building strong teams and processes so we can work towards our shared goals. I excel in synthesizing information, bridging gaps, facilitation, and maintaining an eye on detail while keeping the bigger picture in mind. Reach out, connect, let me know how I can help make your day better.
Lead and support business process analysis activities for Sales Operations initiatives, helping align business objectives, process requirements, and system design decisions. Partner with IC and Executive stakeholders, product owners, technical teams, and end users to gather requirements, clarify business rules, and identify opportunities for process improvement. Create and maintain project and process documentation, clear business requirements, user stories, test scenarios, and supporting materials for process changes, training, and releases. Contribute to change readiness and user adoption through training support, stakeholder communication, and practical guidance. Manage stakeholder and development teams expectations to increase engagement, buy-in, deliverable quality, and to decrease risk, scope creep, and “technical and workaround” debt
Support Enterprise Applications IT projects and programs that are transformative to the way Micron does business; Work across 4 global geographies (Hyderabad, Singapore, Malaysia, United States), 30+ teams, and 4 enterprise groups to manage multiple agendas and ensure a cohesive execution strategy – controlling scope, $3mil budget, and schedule; Build strong and strategic relationships with Solution Managers and our business partners and customers; Utilize and continuously improve the use of standard project and program management tools, methodologies, and processes within my organization; Develop, define, and deliver workshops for discovery and refinement topics, as well as post project reviews and retrospectives; Blend, adapt, or pivot between waterfall and agile practices to suit the teams on my projects, as well as the nature of our deliverables; Facilitate the creation and maintenance of project data so that status can be presented via dashboards; and Develop and maintain “best practices” and examples of project documentation for use in knowledge sharing activities and team growth opportunities.
Worked across 9 academic organizations, 13 business units, and multiple teams to manage conflicting calendars and objects to ensure aggressive timelines and project goals were met; Built strong relationships with executive sponsors, business owners, and technical leads to align on clear scope, requirements, intended outcomes, and success criteria; Developed communication plans and coordinated communications of project work effort to all levels of project stakeholders; Performed project risk management and created risk response strategies and options including escalation, mitigation, and resource fortification; Documented all plans, processes, procedures, tasks, risks, issues, and lessons learned during projects for standardization and knowledge transfer; Monitored all phases of project work for quality and accuracy and compared against scope and schedule baselines making adjustments as necessary; and Coached, mentored, and cultivate the skills of project team members to develop trust and enrichment.
Developed training programs that improved customer service and SLA metrics; Initiated collaborative efforts with other departments on campus to improve service offerings; Built a team with values that treated our community with dignity, integrity, and encouragement; Provided mentoring, growth avenues, quality assurance, and supervision to a team of 12 full-time staff, 4 part-time staff, and 12 student employees in the support of our 70,000+ customers. Business Analyst / Project Coordinator, started March 2015 Communications Coordinator, started February 2015 Hiring Manager, started January 2015 Training & Development Specialist, started January 2015
Managed physician flow through ER and captured all physician/patient interactions in real-time, accurately (frequently seeing 20+ patients of varying acuity over a 6-10hr shift); Frequently exercised independent judgment; Monitored changes in patient status, acuity levels, labs/radiology results, and used this information to anticipate the next steps in patient care, making recommendations to the physician about their next steps; Liaised between physicians, their patients/families, nurses, techs, and lab/radiology personnel; Implemented process improvements of time management and organization, precision, conciseness, thoroughness, and accuracy that increased operational efficiency for physicians. – Result: Increased physician income per hour by 20-40%, decreased patient wait time, increased physician morale, increased physician attentiveness of patients, increased positive patient outcomes, increased charting accuracy, increased patient and physician satisfaction
40 hours Maintained patient accuracy, dignity, privacy, and HIPAA when conducting EKG tests on adults and children; Collected, documented, and personally reported patient’s EKG to the ordering physician, ensuring any scheduled repeats were done on time, locating previous EKGs in the EMR for ordering physicians; Monitored patient traffic, anticipating EKG test needs (confirming order –verbal or electronic – prior to administering test); Assisted nursing staff with connecting patients to monitoring equipment.
13 weeks Staffed the Front Desk & The Coop, greeted members, guests and provided tours of facilities; Observed, built relationships, and contributed to the programs offered at Cooper Fitness Center; Taught core conditioning classes and provided assistance to members and guests with Power Plate Vibration Training and resistance-training techniques; Assisted in the planning of senior, children, and community programs promoting fitness, wellness, and nutrition.