Austin, Texas, United States
Data-driven technical leader with 6+ years managing large-scale reliability and operational programs across cloud and enterprise systems. Experienced in capacity modeling, operational forecasting, resource planning, and data-driven risk analysis. Skilled at driving cross-functional programs with engineering, product, and operations to align with business objectives with proven success optimizing processes, automating workflows, and driving measurable outcomes in high-growth organizations. Strengths are fueled by a strong work ethic, expert communication, and persistent effort to grow capabilities of self and team members.
- Reduced recurring and critical incidents by implementing company-wide incident lifecycle management, automating root-cause capture, and proactively mapping dependencies. - Led SRE and development teams to close operational gaps, enhance service reliability, and scale post-mortem and observability programs across global products. - Built data-driven frameworks for systemic issue detection, risk mitigation, and technical debt reduction, enabling faster approvals and improved operational outcomes. - Developed an observability maturity model to uncover monitoring gaps and standardize telemetry baselines, increasing system reliability and response efficiency. - Managed program operations and backlog, tracking high-priority initiatives and clearing bottlenecks to ensure timely delivery and operational alignment.
- Data Analytics & Process Improvement: Queried large datasets (SQL, Snowflake), built dashboards (Power BI, Tableau), and implemented Agile workflows, reducing backlog by 30%. - Stakeholder Management: Delivered executive briefings on project risks, budgets, and compliance, improving cross-functional alignment. - Vendor & Contract Oversight: Managed SOW execution, vendor onboarding, and compliance for (Google, Meta, Microsoft). - Incubation Project Leadership: Spearheaded requirements gathering, backlog refinement, and cross-functional collaboration for incubation projects, leveraging SQL-driven data analysis and Power BI/Tableau dashboards to deliver biweekly executive reviews that influenced quarterly reviews and prioritization for teams