Crowthorne, England, United Kingdom
At Options Greathire Ltd, my focus as a Client Account Executive was centered on delivering outstanding customer service and driving sales excellence. LOFT.uk honed my supervisory skills in operations and customer service, ensuring a seamless experience for every client. My mission is to exceed expectations through meticulous organization and a proactive approach. The competencies in Microsoft Office complement my ability to manage complex accounts, fortifying my role in fostering client relationships and contributing to the team's success.
I managed schools in the South East, providing them with outdoor solutions. This included play equipment, shade & shelter, furniture. I carried out the relevant site surveys followed up with a presentation of my proposal where required, ensuring all aspects were as the school desired. I made sure that the complete order process went smoothly from start to finish, making sure I was on site during the installation process right through to invoice & after sales. I also covered for colleagues during holiday periods on the commercial side of the business ensuring accounts were managed as normal providing a smooth continual operation for example Greene King, Mitchell’s & Butlers.
• Working with key accounts such as Fuller Smith & Turner, Greene King, Mitchells & Butlers, Waitrose. • Ensuring that requirements are actioned in a quick, accurate and efficient manner from initial inquiry through to invoice. • Attend site to carry out surveys where required to ensure the client receives the exact service & products they require. • Arrange catering for showroom visits & charity events. • Being a team player is key, working closely with all departments.
•Managed the UK office for the South, ensuring sales personnel were clear on account order developments, 2 reports clearly understood processes and timelines to ensuring goals were met as a team. •Developed 5 Key Accounts which were rated within the top 10 customers of Ecomal UK and gained 436 new accounts which contributed to sales revenue of £2.9m from £622k over the 4 year period. •Visited Key Accounts to further build relationships and drive business. •Managed visits for senior management from the Germany Head office, organising itinerary and timing schedules to ensure a smooth successful visit was achieved. •Managed the office move for the Southern office in 2010 which developed my organisational and leadership skills to ensure all elements of the move happen on time so the business still functioned throughout the move. Both internal and external relationships had to be managed to achieve this. •Worked as a key member of a small team of 6 people in setting up the Southern based office for a Pan European electronic component company which is part of Vishay Interechnology •Built strong customer relationships with key accounts through working with customers to resolve product knowledge issues and questions, managing on average 25 orders a day through to delivery and completion. •As part of the team developed the Southern based business through pro-active calling, quoting, order processing and invoicing which developed the business from a customer base of 347 to 657 accounts.