Metro Jacksonville
Lexus of Jacksonville
Sales and Leasing Consultant for Lexus brand.
Provide customer and technical support for Health Benefit Solutions HSA and FSA accounts.
~Manage operations in GA, AL, TN, SC, MS, KY, FL accounting for 1% of worldwide deliveries and $10M+ revenue/fiscal quarter ~Undertake cross functional role collaborating with engineering on vehicle issues, legal with regulatory affairs, finance on innovative products, marketing at local events, product management on software roll outs and how it relates to delivery implementation ~Execute customer accounts including scheduling, financing, trade-ins, electrician assignment, and vehicle demonstrations while becoming fluent and making functionality suggestions in Salesforce CRM ~Coordinate logistics through proprietary software by tracking factory production progress, overseeing third party shipment providers, and maintaining quality control with a team of service center colleagues ~Develop relationships with outside vendors including electricians, solar installers, and charging station companies to then serve Tesla customers ~Liason with company lobbyist and represent Tesla by meeting with members of the state legislature in regards to the GA LEZ/ZEV tax credit on electric vehicle purchases ~Serve as Tesla ambassador at local events Notables: ~Achieved "Senior" status in 3 months and was tapped to lead new vehicle delivery operations in an underserved Atlanta market. (I started in South Florida market) ~Lead 2.5x growth of delivery operations in 12 months since opening Atlanta showroom ~Recognized as #1 most productive delivery specialist in North America (per feet on the ground) for Q4 2013 and top 3 for Q3 2013 ~Achieved top ten worldwide delivery customer satisfaction 'KPI' for Nashville,TN where the sales process was complicated due to entrenched state dealer laws ~Located a couple mistakes on the North America website that were relayed to the web team and corrected so as not to adversely affect communication with customers