San Francisco Bay Area
Principal Technical Program Manager with 22+ years of global leadership spanning Telecom, E Commerce, and Retail Technology. Expert in driving enterprise-scale digital programs that have delivered $180B+ in business impact, transforming customer experience and operational excellence. Recognized for innovation in omni-channel commerce platforms, Drone delivery, and Fulfillment solutions. Skilled at turning vision into execution, fostering continuous improvement, and building scalable, cost-efficient solutions that accelerate growth. Proven success in managing customer and stakeholder relationships across India, US, Canada, Mexico, Chile, Spain, Portugal, Germany, Finland, and the UK, with extensive client-facing leadership. Strong technical foundation in Telecom Network Testing, Mobile Handset Interoperability (IoT), Field Testing, and Application Testing, enabling effective alignment of business strategy with technology execution.
Omni-Channel Commerce Platform (2024–2025): Spearheaded design and rollout of Walmart Commerce Platform (WCP) for Canada, a modular, multi-tenant, extensible framework supporting omni-node fulfillment and international scalability. Enabled standardized architecture, UI frameworks, and orchestration schema, now being leveraged across international markets. Drone Delivery Initiative (2023–2025): Program leader for Walmart’s #1 strategic initiative in autonomous delivery, coordinating 30+ teams and 3 vendors. Expansion plan includes drone service towards 1,000+ stores by 2026, driving $49B market value uplift. Fulfillment Portfolio (2020–2024): Delivered multiple high-impact initiatives including Walmart day, InHome Delivery, Fulfillment Badges with Promise dates, Perfect Order, Unified Delivery, Location Accuracy, Substitutions, Global Intent Control, Hub and Spoke, InStore Pickup, Ship to Store, Lawn & Garden contributing to $100B+ market value growth. Walmart+ Membership & Benefits (2018–2019): Orchestrated aggressive 6-month launch of Walmart+, coordinating across 35 teams, driving $34B market value uplift, and establishing the foundation for customer loyalty at scale.
Led multiple large-scale technology programs across Telecom, E-Governance, and Retail/E-Commerce domains, managing global cross-functional teams (up to 100 members) and delivering complex transformation initiatives for Fortune 500 clients. Recognized for program delivery excellence, client-facing leadership, and seamless transition management across the organization. Key Highlights: Walmart International (2014–2016, Sunnyvale, US): Directed programs for Global E-Commerce Platform development (Groceries, General Merchandise, Sam’s Club) and managed Salesforce QA & L1 Helpdesk. Oversaw 80-member team ensuring program delivery. Walmart Mexico: Built and managed end-to-end E-Commerce Platform using ATG Oracle Commerce Suite, delivering responsive design, omni-channel integration, private cloud deployment, and seamless integrations. Coriant GmbH (2013–2014, Germany): Managed IT Support Project and led the transition of Atlassian tools, SVN, QC & MR Tool, and hardware tools (HWEE PWB & MDA) for IT & R&D business. Nokia Siemens Networks (2008–2013, Finland & India): Delivered Telecom BSC Functional Testing programs in leadership roles. Motorola (2006–2008, UK & Spain): Coordinated Field & Interoperability (IoT) Testing of W-CDMA networks. Earlier served as Senior Test Engineer in Mobile Handset Application Testing for iDEN, CDMA & GSM devices. Nokia Siemens Networks & Saraware Oy (Finland): Transition Leadership: Transitioned IT & infrastructure to Wipro (Spearheaded the physical movement of “NSN BSC Lab” with 80 BSCs, 2 MSC and 100’s of BTSs, switches and routers to Kochi, India during the transition). Walmart US IT L1 Helpdesk: Motorola (2006–2008, UK & Spain): Coordinated Field & Interoperability (IoT) Testing of W-CDMA networks. Earlier served as Senior Test Engineer in Mobile Handset Application Testing for iDEN, CDMA & GSM devices.
Test Engineer (WAP Browser, MMS Client) for Jataayu Software Ltd. (Now Tata Tele Services Ltd.)
· Test Engineer for Palm Handheld device testing & Sega GT gaming platforms.