Wichita, Kansas, United States
Passion for sales, marketing, and customer service.
I manage a book of SMB clients. The core of my day to day is to continually strategize key initiatives to achieve client goals and grow revenue.
I manage a book of mid- market and enterprise clients within the Sonar SMS vertical. The core of my day to day is to continually strategize key initiatives to achieve client goals and grow revenue by developing, implementing, and launching small and large-scale projects. By partnering with multiple internal stakeholders and our software UI, I leverage data to provide actionable insights to decision makers and influencers, bridging technical and business worlds seamlessly. Skills: Time Management · Business Reviews · Software as a Service (SaaS) · Voice of the Customer · Account Planning · Client Relations · Client Services · Account Management · Team Leadership · Relationship Building
Marchex delivers a 360-degree view of marketing effectiveness by connecting real-world, offline actions to digital and mobile behavior. Marchex classifies the outcome of every inbound phone call and associates it with a specific online behavior or search term.
Sonar was created to provide an effective way to engage with customers over mobile and magnify the effectiveness over phone, chat, and email. Sonar was acquired by Marchex in 2019 and allows us to provide this Customer Engagement tool to our clients. -Drive strategic initiatives to improve the customer experience and scale growth. -Onboard new clients -Create marketing material and case studies
Callcap provides solutions that help companies drive more calls, understand what happens on those calls, and convert more of those callers into customers. Our actionable intelligence strengthens the connection between companies and their customers, bridging the physical and digital world, to help brands maximize their marketing investments and operating efficiencies to acquire the best customers